“I’ve had the spotlight for a couple of years along with the solar panel but lately it’s been telling me that I’m unable to view live because the battery needs charging. Why do I need to charge if I have the solar panel? I get full sunlight.”
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Hello, SD. Great question! Ring solar power devices act as a supplement to your battery, not a substitute. While your solar power device will extend your battery’s life and the time between needed recharges, it does not eliminate the need to recharge your battery. Here is a helpful article that explains this in further detail: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you. Alexis, with Ring.
Sorry, there was a problem. Please try again later.Rechargeable batteries don’t last forever Battery is old and can’t hold charge. Time to get a new battery.
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