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Questions & Answers

Your price for this item is $59.99
Page Showing 41-60 of 136 questions
  • Questionhow do you clean the solar panels?

    Asked by tp.

    • Answer I use distilled water to clean it.

      Answered by SpecialKNY

  • QuestionDoes my camera also charge with the solar panel if it only has one battery?

    Asked by Yiyen.

    • Answer Yes

      Answered by Spot13

  • QuestionI bought 3 indoor/outdoor cameras and installed the first one over my garage door. It hasn’t even been a month and it already says battery is low. It that is the case this isn’t a good outdoor camera! So now what? I buy a solar panel to make it work?

    Asked by Anonymous.

    • Answer Hello. Great question! Yes, the batteries in Ring devices are designed to go for months between charges under normal conditions. However, real battery life is dependent on factors in your home's environment, such as local weather, number of events captured, frequency of activation, and wifi connectivity. This article will cover some of the factors that could cause your battery to require more frequent recharging and some quick fixes to get the most out of your device's battery life: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. The Spotlight Cam Solar Panel is a small device that can be mounted outdoors and connected to your Spotlight Cam Battery with a cable. With just a few hours of direct sunlight per day, you can keep your Spotlight Cam fully charged. Visit our support center for more information: https://support.ring.com/hc/en-us/articles/115005282806-Solar-Panel-for-Spotlight-Cam-and-Stick-Up-Cam-Battery-Information. If any additional information is needed regarding your Ring question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionI’ve had the spotlight for a couple of years along with the solar panel but lately it’s been telling me that I’m unable to view live because the battery needs charging. Why do I need to charge if I have the solar panel? I get full sunlight.

    Asked by SD.

    • Answer Hello, SD. Great question! Ring solar power devices act as a supplement to your battery, not a substitute. While your solar power device will extend your battery’s life and the time between needed recharges, it does not eliminate the need to recharge your battery. Here is a helpful article that explains this in further detail: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you. Alexis, with Ring.

      Answered by Ring

  • QuestionDo I need to charge the camera battery before hooking up the solar panel for use? OR will the solar panel fully charge the camera battery?

    Asked by Security05.

    • Answer Hello Security05. Good question! Yes, Ring suggests you fully charge all batteries before walking through the setup process and physically installing your device. The Solar Panel is intended to deliver a trickle recharge to the lithium battery and reduce or eliminate the need for manually recharging. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you. Alexis, with Ring.

      Answered by Ring

  • Questionhello. I have a ring doorbell 4 and a super solar panel. can I use them together if I remove the plug and put the wires to the spade connector screws. thanks

    Asked by Adam.

    • Answer Great question, Adam. No, the Ring Super Solar Panel is not compatiable however, we do offer a solar panel that will connect to the Ring Video Doorbell 4. You can learn more about the applicable solar panels by visiting this link:https://support.ring.com/hc/en-us/articles/360061516532-Solar-Panel-for-Ring-Video-Doorbell-information. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Solar Panel pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Regards, Brett from Ring.

      Answered by Ring

  • QuestionHello, if the ring has a solar panel, is it necessary to use the battery, I was hoping to get away from charging batteries....what is the battery for.

    Asked by Buck1.

    • Answer Hello, Buck1. Great question! The Ring Solar Panels' only function is to deliver a trickle charge to the battery; otherwise, the Ring Spotlight Camera would not work at all. If you are looking to move away from batteries, we would recommend looking into the wired version of this particular camera. You can find more information about the Ring Spotlight Camera Wired by visiting this link: https://support.ring.com/hc/en-us/articles/115003802183-Ring-Spotlight-Cam-Information. The Ring Community forum was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their questions. Regards, Brett with Ring.

      Answered by Ring

  • QuestionI just purchased 6 of this solar panel and I noticed the even is connected they disappear from the screen in the app and said solar panel not connected when is connected what is going on

    Asked by Lya.

    • Answer Might not be close to internet

      Answered by BonnieZ

  • QuestionOur solar stick up camera went off line. We removed it and pushed reset button. Voice indicator says it was reconnecting. But nothing. Anything else we can do or check ?

    Asked by Redbank.

    • Answer Reset and try again with another phone delete the app and reinstall

      Answered by SonyTv12

  • QuestionCan I run my camera with my solar panel alone? Or do I have to have a battery

    Asked by Anonymous.

    • Answer Hello, Great question! You will need a battery installed in your Ring camera. The Ring Solar Panel for Stick Up Cam is a small device that can be mounted outdoors and connected to your Ring Stick Up Cam with a micro-USB cable. With just a few hours of direct sunlight per day, it will keep your Stick Up Cam fully charged. Here is a support article that details the product specifications: https://support.ring.com/hc/en-us/articles/207957116-Solar-Panel-for-Ring-Stick-Up-Cam-Information. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionCan the solar panel be placed in a window indoors?

    Asked by KCtiggerbuttercub.

    • Answer That's quite possible because it needs direct sunlight. I would contact Ring to be sure.

      Answered by Hawk

  • QuestionI just got new ring cameras to replace two that were failing. I have Ring solar panel chargers that work fine, but the connectors has changed and now the old panel doesn’t connect. Is there an adapter or am I left cutting the wires and changing ends?

    Asked by Adapter.

    • Answer Sorry, I don't know the answer to that. I suggest contacting Ring. I'm sure they have something in place for that.

      Answered by Hawk

  • QuestionWhat is the full range of motion for the solar panel on the mounting stem? My application requires mounting on a north-facing fascia then aiming (rotating) the panel toward the south. Will this work?

    Asked by DP.

    • Answer The Ring solar panel mount has about a 170 degree range of motion from side to side or up and down. Mounting it on a North facing fascia can present some challenges. I had a similar problem and ended up attaching a small piece of composite board on the back (south side) of a chimney on the North side of my house and it works like a charm

      Answered by MichaelB

  • Questioncan this solar panel charge a power bank? Does it have usb ports.

    Asked by USBHUB.

    • Answer Hell Scout, Good question! The Ring Solar Panel is a small device that can be mounted outdoors and connected to your Ring Stick Up or Spotlight Cam with a micro-USB cable. With just a few hours of direct sunlight per day, it will keep your Ring camera fully charged. It is designed specifically for Ring camera devices. Here is a helpful article with more detailed information regarding this device: https://support.ring.com/hc/en-us/articles/207957116-Solar-Panel-for-Ring-Stick-Up-Cam-Information. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Solar Panel pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionHow does this panel do under extreme weather conditions? Freeze, winds, hail, etc.?

    Asked by Deadpool.

    • Answer Hello Deadpool, Ring Solar Panel are weather resistant and are designed to work in all weather conditions. The first step in maintaining a good solar charge throughout the year is ensuring your solar panel is properly installed in a well-lit area that receives direct sunlight for several hours per day. "Direct sunlight" is when the Sun hits your solar panels in a perpendicular fashion. To ensure your solar panel receives direct sunlight, your device should be unobstructed by shade from trees or nearby structures, such as a home's shadow, overhangs, or trees. By ensuring your lights are mounted with a clear view of the Sun’s rays, you will maintain a steady charge rate during the day. For people living in the US, this also means installing your light on the southern part of your home so your solar panels face true south - or towards the equator. Facing your panels south gives you the best chance of receiving direct sunlight. While you may still receive diffuse (as opposed to direct) sunlight rays when installing your light on the north side of your home, you are severely limiting your device’s charging capabilities. This is even more pronounced in winter months when sunlight is already lacking. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products. All the best, Antonio from Ring

      Answered by Ring

  • QuestionWould this work with a Ring - Floodlight Cam Plus Outdoor wired?

    Asked by Anonymous.

    • Answer I don't think so. There is no port to plug it into. The Floodlight Cam Plus is hardwired. (I have one as well)

      Answered by Paulp

  • QuestionWill it work with arlo cameras

    Asked by David.

    • Answer Hello David, Great question! No, the Ring Solar Panel was designed to used with Ring Camera devices only. Here is more detailed information regarding the panel: https://support.ring.com/hc/en-us/articles/207957116-Solar-Panel-for-Ring-Stick-Up-Cam-Information. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Solar Panel pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionHow long is the power cord ? can I get 15 feet or so so that I can put the camera up on the eve of the house and the solar panel in the ground?

    Asked by Jl.

    • Answer Hello Jl, The Ring Solar Panel has a 13-ft. (3.96-m.) cable with weatherproof barrel connector. The Ring Solar Panel and Super Solar Panel are designed to provide power for charging the Ring Stick Up Cam and Spotlight Cam. Which product is right for you depends on two important factors: Number of Motion Events per day: If your Ring device is in an area that detects more events every day than average (defined as 10+events per day) then your battery will drain faster and require more power or recharging more often. Your Solar Environment: Warmer climates and areas that get less rain and cloud cover will get more kW of solar energy per day than rainier or cloudier zones. In such areas, having a larger solar panel may be a necessity for powering your Ring device. More details can be found here: https://support.ring.com/hc/en-us/articles/360027286272-Picking-the-Correct-Solar-Panel-for-Your-Environment. Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! All the best, Antonio from Ring

      Answered by Ring

  • QuestionIf a squirrel chews the wire, is it under the warranty to replace it?

    Asked by Jess.

    • Answer No sure

      Answered by StuPidasso

  • QuestionIs this solar panel compatible with the ring 3

    Asked by Dave.

    • Answer I am not sure but you can contact the geek squad for answers.

      Answered by LadyDi