Questions & Answers

Q: QuestionIs it possible to control the volume on this headphone?

This question was asked about the related product: Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White

• A:Answer Yes, it is easy to adjust the volume using intuitive tactile controls.

Q: QuestionWhat is the charging interface for these headphones?

• A:Answer The charging interface for these headphones is USB-C.

Q: QuestionCan these headphones connect to multiple devices at once?

• A:Answer Yes, these headphones can have two devices paired at any given time.

Q: QuestionAre these headphones good for making calls?

This question was asked about the related product: Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White

• A:Answer Yes, these headphones have beamforming microphones that target your voice and suppress background noises for clear calls.

Q: QuestionIs there a built-in microphone in these headphones?

• A:Answer Yes, these headphones have a built-in microphone.

Q: QuestionDo these headphones have active noise cancellation?

• A:Answer Yes, these headphones have world-class Active Noise Cancellation.

Q: QuestionIs spatial audio supported by these headphones?

• A:Answer Yes, spatial audio with Dolby Atmos is supported by these headphones.

Q: QuestionHow long does the battery last on these headphones?

• A:Answer The battery lasts for up to 30 hours with Active Noise Cancellation enabled.

Q: QuestionDoes this headphone have spatial audio?

This question was asked about the related product: Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White

• A:Answer Yes, this headphone has spatial audio with Dolby Atmos.

Q: QuestionHow long does the battery last on this headphone?

This question was asked about the related product: Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White

• A:Answer The battery lasts up to 30 hours with Active Noise Cancellation enabled.

Q: QuestionDoes this headphone have active noise cancelling?

This question was asked about the related product: Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White

• A:Answer Yes, this headphone has active noise cancelling feature.

Q: QuestionCan I use a cable with these headphones?

This question was asked about the related product: Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White

• A:Answer Yes, you can connect to wired audio sources with the included USB-C and 3.5 mm audio cables.

Q: QuestionIs the headband adjustable on this headphone?

This question was asked about the related product: Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White

• A:Answer Yes, the headphone has an adjustable headband.

Q: QuestionI'm getting feedback in the right ear speaker. Hasn't happened with other ANC headphones (AirPods Max, Bose Quiet Comfort). Thoughts or solutions?

Asked 1 year ago by Epaphras.

• A:Answer I've had mine since release date and no issues in either earcups. I'm also on the latest firmware update. You should take yours back and get a refund or replacement if you plan to keep them.

  Answered 1 year ago by Felurian

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Q: QuestionCan these be used for gaming with the mic working?

Asked 1 year ago by Grady.

• A:Answer Yes, however it does impact the quality of the audio so I recommend a desk microphone

  Answered 1 year ago by nicholasmenschVerified Purchase

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Q: QuestionWhat is the telephone call quality with these headphones? The call quality was not sharp and clear when in a quiet room when I used it. Is Bose QuietComfort Ultra better for call quality?

Asked 4 months ago by Curious.

This question was asked about the related product: Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black

• A:Answer Phone quality was good

  Answered 4 months ago by SonosLoveHowever

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Q: QuestionI have a Sonos sound bar back from 10 years ago with 2 3 play speakers and sub-woofer, will the head set work with the older equipment

Asked 1 year ago by Chuck.

• A:Answer Sonos Ace is compatible with Arc, Beam (Gen 1 and 2), and Ray. I hope this helps!

  Answered 1 year ago by Sonos Customer Care

  
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Q: QuestionIf my husband has the headset on, will I be able to listen as well without a headset?

Asked 4 months ago by kime.

This question was asked about the related product: Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black

• A:Answer You might get some sound leak from the headphones depending on how loud your husband turns them up, but for average listening you won't hear what he is listening to

  Answered 4 months ago by JayT

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Q: QuestionAre they working with Android devices, or are they only using Apple devices?

Asked 5 months ago by IsraelA.

This question was asked about the related product: Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black

• A:Answer They work perfectly with my Pixel 9 running Android v16.

  Answered 1 month ago by MichaelB

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