“After moving Bravia TV and Sony sound bar, we now cannot get tv sound on sound bar. We also cannot get the home menu for the sound bar to display on the tv so we can troubleshoot. Test sound works. Setting up a sound bar should not be this difficult!”
Answer This Question
1-2 of 2 Answers
I have had similar issues and a couple of others. I agree, it should not be so difficult. I called Tech Support and they could not fix with basic troubleshooting. They ended up stepping me through a complete system reset. It worked after that. And I had the initial set up done professionally with delivery.
Sorry, there was a problem. Please try again later.Hi warriorfan, We do apologize for the inconvenience. In this case, you may refer to these link on how to resolve your issue. https://www.sony.com/electronics/support/articles/00171884 https://www.sony.com/electronics/support/articles/00137387 Regards, -David
Sorry, there was a problem. Please try again later.