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54 Questions & 127 Answers
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  • Question
    my soundbar stays in a mode that says BT TX. what does this mean?   (5 Answers)

    By Anonymous November 30, 2016.

    Answers
    • Best 
      Answer

      click the rx on your remote control--bottom right--it goes away

      By studranger December 29, 2016.

    • Question
      Any idea why ARC and Bravia sync don't work when HTNT5 is hooked up to a XBR75X850D? Only optical cable works. All instructions were followed for both TV and HTNT5. Do I have a defective unit? Why isn't HTNT5 in the list of supported devices for 850D?   (6 Answers)

      By MarkH July 9, 2016.

      Answers
      • Best 
        Answer

        I had the same problem when I bought it. Proceed as follows: connect the HTNT5 on TV and then restart the installation of the TV as if it were the first time. When I did that I was able to solve the problem. Hope that helps!

        By Frinhani July 20, 2016.

      • Question
        Can I add more speakers or subwoofers?   (6 Answers)

        By Juanpi June 15, 2016.

        Answers
      • Question
        what is all the difference and any improvements between the Sony HT-NT5 and the HT-NT3 sound bar   (2 Answers)

        By Mark May 13, 2016.

        Answers
        • Best 
          Answer

          Hi Mark, To check the specification, product feature, and functionality of both the device. please visit this link. HTNT5 - https://docs.sony.com/release//Manual_4586135141.pdf HTNT3 - https://docs.sony.com/release//Manual_4559515131.pdf «Jerome

          By SonyListens May 13, 2016.

        • Question
          My overriding concern in the purchase of a sound bar is the clarity of TV dialog. What controls on this product address this issue?   (5 Answers)

          By Anonymous June 3, 2016.

          Answers
          • Best 
            Answer

            Instead of investing in a stereo system, I chose to invest in a high quality sound bar system to save space. My living area is not large so I didn't necessarily want volume, but I did want clarity. This does it very nicely. I could have purchased another Sony sound bar for half the price but it didn't sound as good. I also enjoy the bluetooth feature that lets me pair my iPhone's music. Super easy. And it rocks! I've also enjoyed how I'm able to select different pre-set sound levels for movies, sports, night viewing, music, etc.

            By DesignMom October 19, 2016.

          • Question
            I have connected the SRSZR5 surround speakers, they sound great but I notice that I have lost the ability to adjust sound fields on the sound bar, also the wireless subwoofer does not have that deep thump anymore when I am in surround sound, why   (1 Answer)

            By Jeff587 December 30, 2016.

            Answers
            • Best 
              Answer

              When in "surround sound mode," you no longer have the ability to adjust sound settings. Everything is optimized for multi-channel presentation (so you hear it how it was MEANT for you to hear it).

              By CactusSam April 19, 2017.

            • Question
              Can Sony Zr5 wireless speakers be hooked up to this Nt5 sound bar for surround sound? If yes, then how? If no then are there any speakers that will hook up like they told me I could do when I purchased the sound bar. People should know what they sell!!!   (4 Answers)

              By Ace July 7, 2016.

              Answers
              • Best 
                Answer

                Yes Sony SRS-ZR5 can be used for surround sound. 100% worked for me. You need to use user-manual to basically setup surround sound. Also go to the home->settings->surround sound setting; and adjust the level to 10db so that you will hear a relatively loud noise from rear speakers.

                By Shri November 23, 2016.

              • Question
                Plugged my wirelwess subwoofer in and no sound coming out   (4 Answers)

                By Carol June 9, 2016.

                Answers
                • Best 
                  Answer

                  same thing happened to us. we went back through the set up and found out we missed the subwoofer set up part. it also needs to be connected to the wi fi. in the set up menu enter your wi fi pass word and it will connect. hopefully this helps

                  By Anonymous June 11, 2016.

                • Question
                  I want to mount the TV to the wall. Does the sound bar mount directly to the TV? I don't want to mount the sound bar to the wall.   (2 Answers)

                  By Happy July 25, 2017.

                  Answers
                  • Best 
                    Answer

                    It does .NOT mount to TV, and must be hung on wall below TV. Instructions for wall mounting and hardware are included

                    By Nozzleman July 26, 2017.

                    • Verified Purchaser
                    • My Best Buy® Elite Member
                • Question
                  How to adjust for more bass   (3 Answers)

                  By Anonymous December 23, 2016.

                  Answers
                  • Best 
                    Answer

                    Hi there! It does not have a bass control. However, you may press SW (subwoofer volume) to adjust the volume of the subwoofer. -Jerome

                    By SonyListens December 23, 2016.

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