“Purchased TV, on verge of returning as the sound is off. Geek squad been out twice and can’t fix. Called Spectrum, they came out and spent over an hour trying to fix issue, no dice the sound is still off between channels/Netflix. Any other suggestions?”
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Check your settings. Click on sound preferences. Are you using a sound bar? If so you have to make sure your system is linked. Also, if you use a sound bar use the sound bar remote.
Sorry, there was a problem. Please try again later.Hi TV, We're sorry to hear that you encountered sound issues with your TV. This is not the experience we want you to have. If there is no sound using the built-in TV speakers or low or no sound using external speakers, please follow the steps from this link to troubleshoot the issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80k/articles/00202031 Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase. In any case that you need our assistance, please follow the instruction below on how to contact us. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X80K: We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jess
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