“Just turned on my new X950H. All good except cannot get audio from my cable box (picture is perfect). Went to YouTube, audio and picture are fine. Help! BTW, HDMI cable (unidirectional) is running from cablebox to TV, HDMI input 2.”
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H Taungs, Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We’re sorry to hear you are experiencing some audio issues. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections. In the meantime, we’ve recently released a firmware upgrade to address some of the sound issues. Please make sure to try that first as well by going to HELP SYSTEM SOFTWARE UPDATE SOFTWARE UPDATE. We also recommend following the steps on the link below. Check if you hear sound from the source device after completing each step. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x950h/articles/00028375 May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X950H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Erin
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