“My tv is 18 months old and now has a horizontal white line all the way across the bottom. How do I get this to go away? We’ve done a complete power reset and disconnected and reconnected all other cables.”
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Hi 50X85K, This is not the experience that we want you to have. We hope you also tried performing a factory reset to help resolve issue. If not, please refer to the steps below: 1. On the supplied remote control, press the (Quick Settings) or HOME button depending on your TV. 2. Select Settings. 3. Select System → About → Reset → Factory data reset → Erase everything → Yes. Note: Performing a factory data reset will remove all settings in the TV including Google™ account, app, channel, camera device data, parental lock, and wireless network settings. If still not resolved, the TV requires service. Please contact an authorized service center for repair options. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > scroll down click on “Product Repair”. Hope this helps. -Ralph
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