“Just purchased Sony 55" Class A8H Series OLED. Trying to get the 4k resolution but pop up states HDM1 port does not support this & HDCP 2.2 required for 4k UHD. How is this advertised as 4k tv when port is not here for it? How do we watch this tv in 4k?”
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Hello Chloey17, We regret to hear that you are having an issue with your Sony OLED TV. The HDMI IN 1,2,3, and 4 of the A8H support 4K resolution, HDCP 2.3-compatible. Please make sure to perform a software update to isolate the issue and set the [HDMI signal format] to [Enhanced format]. We highly recommend using a premium high-speed HDMI (High-Definition Multimedia Interface) cable with this TV for optimum performance. If you are still having the same issue, you can email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Vincent
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