“I have the A8H connected to my audio system via the arc/hdmi connection. The new software update on the unit has created a connection issues with the AV system. There is no sound when the unit is turned on. What is the fix to this issue?”
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Hi there, This is not the experience that we want you to have. Resetting the TV may help resolve the issue: https://www.sony.com/electronics/support/articles/00159487?model=XBR-65A8H/ If still not resolved, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the XBR55A8H. We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, ~Ralph Sony Social Support
Sorry, there was a problem. Please try again later.Go to settings/check your speaker connections.
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