“There is a constant hum from this tv when the Audio output is set to audio systems with or without my ht7000 soundbar attached. Switch Audio Output to tv and the hum goes away. Disconnect all inputs from the tv and the very noticeable and loud hum is back”
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Sounds like a ground loop to me. You may need to strap a wire from some metal surface on the set to the amplifier that is producing the hum. This is a potential problem with any power cord design that doesn't provide a ground rail. Unfortunately, that's an issue with most consumer tech equipment today.
Sorry, there was a problem. Please try again later.Hi Morgann, Thank you for reaching out to us with your concern, and we are really sorry for the inconvenience. It is unfortunate to hear you are having an audio issue with your XR-55A95K. This is definitely not the experience we were hoping you would have. Let's try to isolate and fix the problem by following the troubleshooting steps on these links: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95k/articles/00023593 https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95k/articles/00173823 https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95k/articles/00159487 And as a general recommendation, if you haven't yet, to ensure you are getting the most out of your A95K, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues that you are encountering. For more information, please visit the link below: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95k/downloads If the issue persists or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following: Name: BestBuy Username: Model Number: Issue: Telephone Number: Hope this helps you, and thank you so much for choosing Sony! Best regards, Romeo Sony Social Support
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