“The Apple TV app is not allowing me to log in. When I click on sign in it just spins. I followed Apple’s troubleshooting instructions to delete and reinstall but I get the same spinning Please advise”
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Hi Mo, We're sorry to hear if you are having trouble logging in to the Apple TV app on your X80K TV. We appreciate your time and effort in troubleshooting the problem. Please try some solutions below that may help fix the issue. Please make sure that the TV is updated as it includes key features, applications, bug fixes, and feature improvements. Check your internet connection, make sure your TV is connected to a stable network. Restart your TV. Clear data and cache the app Note: make sure you are entering your Apple ID and password correctly. To use the Apple TV app, AirPlay, and HomeKit, you will need to enable the Sony Smart TV services via the BRAVIA TV Privacy Policy. If you experience Apple TV access or connection issues when pairing to an Apple device using the AirPlay app, follow these steps to resolve the issue: Restart your Apple device. Enable the Sony Smart TV services via the Privacy Policy screen. On the supplied TV remote, press the HELP button. Go to Status & Diagnostics, and then select Privacy settings. On the Privacy Policy screen, read the privacy policy; if you agree, scroll down to the very bottom of the policy, and then agree, at least concerning Sony Smart TV services, or select the Agree to all option if you desire. On the TV remote control, press the Input button, and then select AirPlay from the input selection to display the AirPlay menu. May we contact you to help? If so, please send us an email to Sony E-support that you can find on Sony’s official website. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
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