“Purchased XBR65A8H/ HT-350 Sound bar. I connected sound bar to HDMI 3 (ARC), cable box to HDMI 4, and game systems to HDMI 2. With HDMI 2 connected sound bar won’t play sound and can’t be controlled with tv remote, but works with HDMI 2 unplugged. Why?”
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Hi Sean, Thank you for your inquiry! Are the HDMI cables ARC compatible? And are they directional? Please make sure your devices have the latest firmware, especially your Bravia TV to isolate the issue. You can email us at [email protected] with the following details so we can help ou further: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Vincent
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