“Suddenly there are AI generated verbal descriptions of actions being viewed as if for visually impaired. How do you turn this off?”
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Hi there, Thank you for your question. We apologize for the inconvenience you're experiencing. This is not the experience we want you to have. To assist you better with the issue, we'd like to know more information. Does this issue occur only when using external sources like a cable box, Blu-ray player, PlayStation, or other connected devices? Or does it also happen when using the TV’s internal apps or navigating through the settings? In the meantime, you can try the following steps to turn off the audio description: 1. Press the HOME button on your remote. 2. Go to [Settings] > [Accessibility]. Here, you can turn off features like text-to-speech or other user assistive options. Alternatively, you can quickly toggle the accessibility features by pressing and holding the Muting button on your remote for 3 seconds. https://www.sony.com/electronics/support/articles/00232484?utm_source Hope this helps! If you need further assistance, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Best Buy Username: Telephone Number: Additional Information regarding your experience with the K65XR80 Please let us know if the issue continues, and we’ll be happy to assist further. Sincerely, Maria
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