Questions & Answers

Q: QuestionCan we trust Sony to give this OLED Dolby Vision as well as HDR10+?

Asked 7 years ago by montybritton.

• A:Answer Hello montybritton, for now, we cannot guarantee that Dolby Vision will be included in the next software update available for this model. We're sorry for the inconvenience. Please check https://esupport.sony.com/ for upcoming updates. Regards, _Bob

  Answered 7 years ago by SonyListens

  
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Q: QuestionI am considering transporting this TV myself rather than having it delivered but I am not sure it will fit into my SUV. What are the dimensions of the box?

Asked 7 years ago by ST8FAN.

• A:Answer Hi ST8FAN, Here are the dimensions of the box of XBR-65A8F: 62 1/8 x 37 3/4 x 7 3/8" (1575 x 956 x 185 mm): https://www.sony.com/electronics/televisions/a8f-series/specifications Regards, Vincent

  Answered 7 years ago by SonyListens

  
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Q: Questioni downloaded the firmware upgrade and now my apple tv 4k (tv os 11.4) finally lets me select dolby vision as the output video format. however, colors look very dull and washed out, compared to when outputting in 4k hdr. anyone knows what the problem is?

Asked 7 years ago by hhll.

• A:Answer I figured it out after digging into picture adjustment settings as suggested by Mark. It turns out for some reason when in dolby vision mode the default color temperature was set to "export 1" which is very close to "warm", after changing it to "neutral" (as set such in hdr10 mode), everything looks great again.

  Answered 7 years ago by hhll

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Q: QuestionI have a small space to put this. What are the dimensions of the 65" OLED.

Asked 7 years ago by 7DM1.

• A:Answer Dimension Product Width 56.96 inches Product Height Without Stand 33.08 inches Product Depth Without Stand 2.16 inches Product Weight Without Stand 60.4 pounds

  Answered 7 years ago by ChrisVerified Purchase

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Q: QuestionJust bought this tv. Is the screen suppose to be on a slant when in the stand?

Asked 7 years ago by MrTM.

• A:Answer Yes, it will have a slight tilt. It was made like this because Sony feels it gives a better viewing angle for content.

  Answered 7 years ago by Maggot2010Verified Purchase

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Q: Questioncompatible mobile device? I have a iPhone and ipad

Asked 6 years ago by shelby.

• A:Answer Good thing about OLED is it has in-built chromecast (no extra device needed and saved HDMI port for other purpose) and anything that can be streamed to chrome cast can be played on TV . However you cannot air play and you would need Apple TV to mirror your iPad, iPhone,MacBook

  Answered 6 years ago by Kiran1234Verified Purchase

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Q: QuestionHas anyone installed a sound bar after trying this TV without a sound bar and later determined that the sound clarity was not good enough? Potential Buyer.

Asked 7 years ago by Anonymous.

• A:Answer I did not purchase a sound bar and the sound meets our expectations. No problems.

  Answered 7 years ago by RichVerified Purchase

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Q: QuestionWill I need an antenna at all to watch local channels such as Fox or PBS or does the TV have built in antenna already?

Asked 6 years ago by NHV303.

• A:Answer Yes, you’ll need an external antenna, it doesn’t broadcast OTA itself.

  Answered 6 years ago by JET83Verified Purchase

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Q: QuestionHow many watts is the audio output

Asked 6 years ago by slimf16.

• A:Answer Hello slimf16, it's 10 W + 10 W + 10 W + 10 W + 10 W. For reference, please visit the link below: https://www.sony.com/electronics/support/res/manuals/4732/30274e1c00ab5aafa5ae2913789aec57/47328771M.pdf, see page 19. Regards, _Bob

  Answered 6 years ago by SonyListens

  
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Q: QuestionDoes this TV require a special Sony wall mount or would a generic one like Rocketfish or Sanus will do? Thanks

Asked 6 years ago by joelc.

• A:Answer Hello joelc, this model is VESA compliant and the wall-mount hole pattern for this model is 300 × 300 mm. For reference, please check the link below: https://docs.sony.com/release//Ref_4732877111.pdf, see page 20. Regards, _Bob

  Answered 6 years ago by SonyListens

  
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Q: QuestionPlease explain sound issues. I just invested a significant amount of money in an in ceiling Martin Logan surround sound system. It sounds like this TV is not optimal with such a system - is that true?

Asked 7 years ago by Twister.

• A:Answer A televisions internal speakers have nothing to do with the sound system you spent significant money on

  Answered 6 years ago by Lamini

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Q: QuestionIs this tv dual voltage? 110-240?

Asked 7 years ago by Gisela.

• A:Answer Hi Gisela, no, this TV runs on AC 120V only when purchased in the US. Thanks, -Mark

  Answered 7 years ago by SonyListens

  
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Q: QuestionHow good are the internal speakers?. This TV is going in a space that won't accommodate any speakers on the side. I could buy a sound bar, but I would like to just use the built in speakers for now.

Asked 7 years ago by mcpix.

• A:Answer They are ok, but I would advise getting a soundbar, because I get nervous if too loud of a sound comes through the screen, I think it would damage the screen.

  Answered 7 years ago by RC1211

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Q: QuestionNot able to load software updates, also apps such as Disney Plus and HBO Max are not able to be updated. Restarted TV, took down WIFI, unplugged the TV AND repluged it in but no help. I notice Ihave 19 apps still waiting to be updated.

Asked 4 years ago by Mochi.

• A:Answer Had the same frustrating problem for months. Finally found this after searching the internet: "Go to settings -> Apps -> System Apps -> Google Play Store -> Uninstall all updates Then open the Google Play Store and let it update itself" This seemed to worked for me, now able to watch HBO Max and Disney +, which required updates. Good luck!

  Answered 4 years ago by Tquest

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Q: QuestionTurned tv on and no sound. Worked fine 2 hours earlier

Asked 5 years ago by Donna.

Q: QuestionI had my A8F calibrated by Best Buy already; however, I have noticed that Dolby Vision is heavy on blue color.. dark scenes/shadings are bluish.. is there a solution to resolve this?

Asked 5 years ago by Castro.

Q: QuestionHow bib are the built in speakers and what direction do they face?

Asked 5 years ago by Me.

Q: QuestionAre there wireless rear speakers you can recommend for my Sony Bravia OLED XBR-65A8F? Thanks.

Asked 5 years ago by Anonymous.

Q: QuestionWhats the difference between the F and G in the A8 Series?

Asked 5 years ago by Rascal.