“This tv won't stay connected to our internet.Our internet strength is strong.none of our other devices have any problems getting/staying connected.We have tried everything, even hardwiring it.Nothing works.Is this a common problem or is this tv defective”
Answer This Question
1-3 of 3 Answers
TV defective
Sorry, there was a problem. Please try again later.Hi KD, Thank you for reaching out to us. We're sorry to hear if your new TV won't connect stay to your internet. This is definitely not the experience we want you to have with our product. Allow us to help isolate the problem. The following troubleshooting steps below provide common solutions and information to help diagnose and resolve a network issue: • Power reset your TV • Power reset your modem/router • Check cable connections • Check signal strength and interference • Check your network status • Set the correct date and time on your TV For more troubleshooting steps, please check these article links " Troubleshooting network issues " and " Perform network diagnosis to troubleshoot internet connection " that you can find on our Sony Support website. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: Best Buy Username: Telephone Number: Model Number: Question/concern: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Sorry, there was a problem. Please try again later.All of these Sonys seem to have the same issue and now that I have a new router it won’t even connect at all. Horrible TV that has constantly required restarts and never stays connected to the internet. Bye bye Best Buy
Sorry, there was a problem. Please try again later.