“I bought the 65" X80J a few weeks ago and setup went fine but now the remote will not work with the cable box. It still works fine with any TV functions. I tried redoing setup but it tries connecting for over an hour. Help!”
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Hi Cehess78, We regret to hear about what happened to the setup of the TV. This issue is likely due to errors that are occurring when too many HDMI-CEC devices are connected to the BRAVIA Sync system. The feature allows you to control many devices with one remote control. If you are having problems with your BRAVIA Sync system, such as remote-control issues or devices that don't appear as input selections, then follow the steps below to resolve the issues. In this case, you can isolate this issue by following the troubleshooting steps from the link below: BRAVIA Sync (HDMI-CEC) overview and troubleshooting information: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80j/articles/00161073 The BRAVIA Sync or Control for HDMI feature does not work: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80j/articles/00030813 If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. https://us.esupport.sony.com/support/s/support-contact?language=en_US&cpint=spt-globalheader_contactsupport I hope this helps! Jay
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