“I’m having issues with the sound being very quiet. It’s not as bad when watching tv, but when watching movies via Netflix, HBO, etc. it’s very hard to hear the dialog. The action is very loud, like explosions and things, but conversation is quiet.”
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Hi Meg, We're sorry to hear about your concern with this TV. We apologize for the inconvenience. In this case, you can configure various settings related to the TV’s sound such as sound quality and sound mode. The actual display may vary or some settings may not be available depending on your model/country/region, TV settings, and the connected device. Press the HOME button, then select [Settings] — [Display & Sound] — the desired option. Also, please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update. If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the X950H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Jay
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