“Is Sony working on a fix for the firmware update that broke audio and streaming on my X950H TV? I have to reboot daily to restore streaming in multiple apps and (all) audio since they pushed out the firmware update for it in December. I want to revert!”
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Hi ShellDude, thank you for choosing Sony! We are sorry to hear that you are experiencing audio issues when playing from your applications following a software update. Unfortunately, we are not able to revert back to the previous software version once the TV is updated. We'd love to troubleshoot the issue and make this a better experience for you. We would like to know more information such as your TV connections and applications for us to provide better assistance. Also, please make sure that the software version installed on your TV is the v6.4960. You can check the update on this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x950h/downloads/00017078. May we contact you to help and gather more information about the issue that you are having? If so, please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
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