Skip to content

Main Content

Questions & Answers

Sony - 7.1.2-Channel Soundbar with Wireless Subwoofer and Dolby Atmos - Black

Model:: HTST5000; |
SKU:: 5818700

User rating, 4.3 out of 5 stars with 954 reviews.

Highly rated by customers for:

Clearance

Show only Answered Questions

Page Showing 121-140 of 226 questions

QuestionCan I connect wireless Samsung rear speakers to this system?
Asked 6 years ago by Deez.
- Answer No speakers can be added to this unit
  Answered 6 years ago by Arthur
  Answer this question
Questionhow do I go into settings and configure this sound bar for seat height and seat distance from tv
Asked 6 years ago by vin.
Answer This Question
QuestionIs this soundbar fully compatible with my XBR55X800B?
Asked 6 years ago by Veggie.
- Answer Yes it should all it has is a hdmi port to hdmi and super easy set up especially with Sony TVs. It than will have a update to and than a regular set up to where ever you sit. It is amazing and you set it up to feet or however you want but yes it will work
  Answered 6 years ago by BeardedGoose
  Answer this question
QuestionWhat is the power supply frequency for this speaker set? If I buy it in America which has a power supply of 110v and want to take it to India which has a power supply of 240v will it work?
Asked 6 years ago by somsung4life.
- Answer Hi, somsung4life! The unit is only designed to run on 120 V AC, 60 Hz. You may find this link helpful: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-st5000/articles/00024429 ~Ralph
  Answered 6 years ago by SonyListens
  Answer this question
Questioni have my oled a8f connected to this sound bar through the arc connection. It does not pair them. i have to use separate controls both tv and sound bar are updated with the latest fimware. when i hit the sync button on the tv it doesn' fine the soundbar
Asked 6 years ago by Edwin.
- Answer I’m buye a new cable HDMI, and I’m use different control to one for TV and other for the sistem
  Answered 6 years ago by Oscar
  Answer this question
QuestionIs this soundbar compatible with Amazon Alexa?
Asked 6 years ago by Anonymous.
- Answer Hi there, No, Currently, this unit is not compatible with Amazon Alexa. For suggestion, You can use the Google Home feature of the unit which is also a voice assistant function just like the amazon alexa. Hope this helps! Regards, Sam
  Answered 6 years ago by SonyListens
  Answer this question
QuestionI've had this setup for over 1 year now. With constant every heavy use. Pair with my Sony Bravia A1E. But as of May 18, 2019. My subwoofer stopped working completely. Even with securelink on,their so little info out there on these thing need help
Asked 6 years ago by Ricky.
- Answer Hi Ricky, We do apologzie for the inconvenience. Please try to factory reset the soundbar and try to pair it again. https://www.sony.com/electronics/support/res/manuals/4687/bc8f6dee4fbbe142db7bc707e9028061/46878381M.pdf (page 71 - Factory reset) https://www.sony.com/electronics/support/res/manuals/4687/bc8f6dee4fbbe142db7bc707e9028061/46878381M.pdf (page 47 - Secure link) NOTE: Make sure that the subwoofer is within 3 feet or closer to the soundbar. Happy to help, David
  Answered 6 years ago by SonyListens
  Answer this question
QuestionI have an Samsung plasma TV that does not have ARC HDMI. can I still get the full Atmos audio experience with optical + HDMI to tv and use the inputs from the soundbar ? or is it not even worth It since I have an older TV
Asked 6 years ago by samuel.
- Answer If your tv doesn’t have ARC you won’t get Atmos. Optical isn’t capable of carrying Atmos as it doesn’t have enough bandwidth. And to receive the highest quality Atmos, eARC is even better. All this is assuming you use a high speed HDMI cable as well. Hope this helps.
  Answered 5 years ago by Soulfly54
  Answer this question
QuestionIs there a way to turn off the LED on the soundbar (not subwoofer) so that it doesn't show the source? I don't like seeing the word "TV" on the LED screen for an entire 3 hr movie, right below my new TV. Ugly and distracting. Thx!
Asked 6 years ago by chris.
- Answer Hi chris, Yes, you may adjust the brightness of the front panel display. You may refer to page 50 of this link for more information: https://www.sony.com/electronics/support/res/manuals/4687/bc8f6dee4fbbe142db7bc707e9028061/46878381M.pdf ~Ralph
  Answered 6 years ago by SonyListens
  Answer this question
QuestionSetup XBR930E, Apple 4k tv, ps4 pro all connected to the soundbar.Everytime I turn on the TV via the apple tv remote the TV cycles back and forth from a blank black screen to apple TV. Is there a setting on the soundbar I need to set to stop this? Thanks
Asked 6 years ago by E.
- Answer Hi E, Are you using the ARC port from your TV to the soundbar? Let's try to isolate the issue by following some troubleshooting steps included on this link: https://www.sony.com/electronics/support/articles/00191214 Regards, Zac
  Answered 6 years ago by SonyListens
  Answer this question
QuestionCan I buy the HT-ST5000 without the subwoofer? The idea is to buy later. Also, can add more speakers later? Thanks so much
Asked 6 years ago by AA.
- Answer I don't think so. It comes from Sony all in one box. The only option I know of is buying rear speakers separately.
  Answered 6 years ago by SuperHeroMovies
  Answer this question
QuestionCan the Sony HT-ST5000 be connected to a video projector by wireless? or must a physical HDMI cable be routed from the Soundbar to the Projector? Thanks
Asked 6 years ago by BadgerFan.
- Answer Bluetooth or Chromecast Audio feature can be used, as long as your project supports it. Also, keep in mind, if you choose connection other than HDMI, you WILL LOSE the ability to decode and playback high definition audio format, like Dolby TrueHD, Dolby Atmos, DTS X etc. In addition, depending on the version of Bluetooth version on your project, you may experience video and audio out of sync issue. The bottom line is, it is recommended to use HDMI connection as possible.
  Answered 6 years ago by RaySajuuk
  Answer this question
QuestionIs there any wireless rear speakers that are compatible for use with the Sony HT-ST5000?
Asked 6 years ago by Chico222.
- Answer Not to my knowledge but you really don’t need them this things a beast!!!
  Answered 6 years ago by Tj112
  Answer this question
QuestionI have enabled enhanced mode on HDMI settings, but the Roku Stick+ will not allow 60Hz 4k or HDR. XBOX One S also won't allow HDR. Soundbar is plugged into a brand new Vizio P75. What is the problem? I've reset the bar and done everything I can think
Asked 6 years ago by Doug.
- Answer Hi Doug, We regret to hear that you're having issues with this Soundbar. Let's try to isolate the issue by following some troubleshooting steps included on this link: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-st5000/articles/00171719 Regards, Zac Sony Social Support
  Answered 6 years ago by SonyListens
  Answer this question
QuestionIs there a way to listen to music through the sounder at the same time watching a TV stream (without the TV audio, of course)?
Asked 6 years ago by AfternoonBrew.
- Answer Hi AfternoonBrew, No, you can only select one input at a time. Thanks! ^Ron
  Answered 6 years ago by SonyListens
  Answer this question
QuestionIs there a way to change the sound frequencies on this Soundbar and Soundbar and Subwoofer Combo?
Asked 6 years ago by sunilsidhwani.
- Answer Yes it’s in the system setting so. You almost have to pick one to limit the distortion.
  Answered 6 years ago by John
  Answer this question
QuestionIsn't there a specific wall mount by Sony for this Soundbar? I remember looking into this bar a year ago, and yes the Sony mount is more expensive but I thought it looked more clean (streamed lined) than the Rockfish model, but I can't seem to find it
Asked 6 years ago by Mount.
- Answer Hi Mount, please refer to pg.24 and 25 of the link below for more information about mounting the soundbar. I hope it helps. Regards, ^Ron https://www.sony.com/electronics/support/res/manuals/4687/bc8f6dee4fbbe142db7bc707e9028061/46878381M.pdf
  Answered 6 years ago by SonyListens
  Answer this question
QuestionHi there the cable HDMI is little short can I use different cable?? I have a Sony HDMI Sony cable the one supported 4K hi speed is useable??
Asked 6 years ago by Jamc04.
- Answer Hi Jamc04, yes you can. You may use a different high-speed HDMI cable. Thanks, -Mark
  Answered 6 years ago by SonyListens
  Answer this question
QuestionHas anyone just lost voice and had to rest / turn sound bar off then back on?
Asked 7 years ago by Anonymous.
- Answer Yes
  Answered 6 years ago by Halstead
  Answer this question
QuestionThe home screen on my Sony sambar does not appear on my TV it does nothing
Asked 7 years ago by Anonymous.
- Answer How are you connected? Had the same problem when using an optical connection. Switched to the HDMI ARC connection and the home screen appeared.
  Answered 6 years ago by Fred
  Answer this question

Showing 121-140 of 226 questions

previous Page
1
More Pages available
5
6
7
8
9
More Pages available
next Page