“Just bought this tv and got it today. Turned it on and the picture is blurry and there is a major lag time and picture is not clear. Is there something we are missing or setting we need to select? Expected a clearer picture out of the gate for a Sony tv.”
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Hi sunnystar62, We are so sorry if the picture quality of our X900H out of the box did not meet your expectations. Does this issue happen on the home screen & built-in applications, and connected devices? Picture quality depends on the signal and content. This issue can be fixed by changing the picture settings according to your preferences. You may check out this link for more information https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html?hl=picture+quality. If you haven't yet, to get the most out of your X900H, please update its firmware to the latest version as it includes key features, applications, bug fixes, and feature improvements. For instructions, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads?operating-system=system_os. If the problem is still occurring, please send us an email at [email protected] to better assist you. Apologies if you disclosed some of this information in your review and to customer service. We just want to ensure that we have your accurate details at the time of communication. Full Name: BestBuy Username: Telephone Number: Issue: Model Number: We're looking forward to your message! Sincerely, Romeo Sony Social Support
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