“I've had my TV for 3 months and the sounds goes out and I have to keep resetting the TV ? Any one else have this problem?”
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My sound goes out and has to be reset
Sorry, there was a problem. Please try again later.Hi, Thank you for reaching out Sony! We regret to hear the sound issues that you are experiencing with the TV. We'd like to help troubleshooting and isolate the issue/connection. Make sure that software is updated as it helps to improve the overall performance of the TV. May we know if you are using the TV speaker, or do you have an audio system connected to the TV? Are these issues only happening from a device connected to the TV or it's also showing on the pre-installed apps on the TV? May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X800H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Kris
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