Questions & Answers

Q: QuestionI was watching Disney+ the other night using streaming with Google TV that is built into this TV. The movie said it was 4K but I couldn't get 4k to display on the TV, this happens for Netflix too. What am I doing wrong? How do I get it to show in 4k?

Asked 4 years ago by MD2002.

• A:Answer Hello MD2002, Thanks for reaching out. We are sorry you are encountering a picture issue when watching streaming apps on your X85J. This is definitely not the experience we wanted you to have on our premium TV. Let's try to isolate the problem by following the troubleshooting steps below: 1. Power Reset/Restart the TV to refresh its content. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85j/articles/00159487 2. If the issue persists, please follow the troubleshooting steps on this link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-06_01.html You may also find the information provided on the following link helpful: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85j/articles/00200742 If this does not help, please email us at [email protected] with the following details so we can best assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: I hope this helps! Best regards, Romeo Sony Social Support

  Answered 4 years ago by SonyListens

  
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Q: QuestionDoes this tv support dual voltage? Ie. 110-240v

Asked 4 years ago by Stu.

• A:Answer No

  Answered 3 years ago by MeSharp24

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Q: QuestionCan you please tell me the width from one side of the stand to the other? how many inches apart is the entire stand. I am trying to figure out if my current Tv stand is sufficient ir if I need to buy a new one. Thank You.

Asked 4 years ago by slc.

• A:Answer Hi slc, Thank you for the inquiry! The approximate dimension of the table top-stand of the KD85X85J is 60 3/8 inches / 60.38 in (1,532 mm), and 18 inches (456 mm) deep. The space between the two legs is 59 1/2 inches. I hope this helps! Jay

  Answered 4 years ago by SonyListens

  
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Q: Questiondoes this model have wi-fi ?

Asked 4 years ago by cr91307.

• A:Answer Yes

  Answered 3 years ago by ClevelandVerified Purchase

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Q: QuestionWhen I play live OTA content from my FireCube the OTA signal is upconverted to Dolby vision on the HDMI input.. and it looks great! When playing the same OTA content through the TVs tuner it is not in Dolby vision and doesn't look as good. Any remedy's?

Asked 4 years ago by Techsuperstar.

Q: QuestionI recently bought this TV, setup is FireTV and cable HDMI into tv, optical audio out to a receiver.. paired Bluetooth earphones to tv, can start stop videos using earphone but cannot hear any sound.. pls help.. father has hearing issues so both audio need

Asked 4 years ago by Northstar.

• A:Answer yea

  Answered 3 years ago by sonyVerified Purchase

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Q: QuestionDoes this TV have built in Chromecast? I have a 2015 Sony 65" and it does not have the Paramount App and I can't figure out how to download it as I did on my 2016 49" Sony. Does this set have or can I download the Paramount App. Thanks

Asked 4 years ago by Gonslo.

• A:Answer It does have paramount network app & paramount plus/ peak streaming app

  Answered 3 years ago by SonyVerified Purchase

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Q: QuestionDoes the tv light come from the side or is it backlight?

Asked 4 years ago by doosh.

• A:Answer It is backlit

  Answered 3 years ago by AmazingVerified Purchase

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Q: QuestionI just ordered this 85" LED TV and also a rocketfish tv mount 40-75". It was listed as a bundle on the BestBuy website and I was wondering if these two items are compatible and also if all of the hardware necessary for mounting is included?

Asked 4 years ago by Buttah.

• A:Answer yea

  Answered 3 years ago by sonyVerified Purchase

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Q: QuestionHello is the stock stand can be replaced by a different stand other than the mounting brackets?

Asked 4 years ago by Eskandarani123.

• A:Answer Yes , but you can purchase the correct stand but I enjoyed tv wall mount

  Answered 4 years ago by Blondine1

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Q: QuestionDoes this tv compatible in a dark room or do you suggest another model

Asked 4 years ago by Victorio.

• A:Answer Yes

  Answered 4 years ago by Blondine1

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Q: QuestionWhat is the exact width of the x85j 85 inch? What size TV stand accommodate the x58j?

Asked 4 years ago by Sabwahfair.

• A:Answer Hello Sabwahfair, thank you so much for your inquiry! The 85" X85J has a width of 74.88" (1,899 mm). The TV stand should accommodate the following TV dimensions and weight to avoid any issues: Dimensions of the TV with stand (standard position) (W X H X D) of our 85" X85J: 74.88 x 46.38 x 18 in (1,899 x 1,176 x 456 mm) TV weight with TV stand: 101.4 lb (46 kg) We recommend visiting your local retailer to find a TV stand that meets the size of our 85" X85J and your stylistic preferences. I hope you find this information to be helpful! - Romeo

  Answered 4 years ago by SonyListens

  
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Q: QuestionIs this TV multi channel and can be used fully in both the USA as in Europe?

Asked 4 years ago by B.

• A:Answer maybe

  Answered 3 years ago by sonyVerified Purchase

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Q: QuestionHello Sony/Best buy, we bought this tv today, coming on Oct 8th, would like to know the space needed to hold the TV stand. I know it's about 60 inch wide but needed to know Depth to see if my current TV stand can hold this tv or do I need to order a stand

Asked 4 years ago by Northstar.

• A:Answer The depth of the TV is 2 7/8 inches. The TV takes two fairly strong people to lift and hang it on a wall mount. Make sure your wall mount is designed to handle at least 100lbs and make sure the mount is bolted into the 2x4 framing behind the wall.

  Answered 3 years ago by mlove29Verified Purchase

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Q: QuestionHow far from the bottom is the back first mounting screw on the 85” tv I haven’t picked up the tv yet and I’m trying to install the wall mount.

Asked 4 years ago by Gary.

• A:Answer I had it installed by a professional and he had all the accessory equipment to use for installation

  Answered 4 years ago by Blondine1

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Q: QuestionVA panels with Sony 85"

Asked 4 years ago by meme.

• A:Answer Hi meme, thank you for your question. We are sorry, but Sony does not publish panel types other than LCD or OLED. You can sometimes find these types of answers from reviewers and forums. I hope this helps! - Romeo

  Answered 4 years ago by SonyListens

  
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Q: QuestionDo any of your large screens have a center base platform instead of the end legs?

Asked 4 years ago by Anonymous.

• A:Answer Hi there, thank you so much for your inquiry. The X85J TV series doesn't support an adjustable TV stand. It can only be installed on a TV stand in a STANDARD position with a width of 60.38 inches (1,532 mm). You might consider getting our XR-85X95J. This TV features a 3-way multi-position stand (Standard position/Narrow position/Soundbar position) which makes this TV versatile for any TV placement. Here are the dimensions of our XR-85X95J with the TV stand: DIMENSION OF TV WITH STAND (NARROW POSITION) (W x H x D) - 74.33 x 43.70 x 17.72 inch (1,888 x 1,110 x 450 mm) DIMENSION OF TV WITH STAND (SOUNDBAR POSITION) (W x H x D) - 74.33 x 45.59 x 17.72 inch (1,888 x 1,158 x 450 mm) DIMENSION OF TV WITH STAND (STANDARD POSITION) (W x H x D) - 74.33 x 43.23 x 17.72 inch (1,888 x 1,098 x 450 mm) For the availability, please check out with your dealer or visit our support website for details: https://electronics.sony.com/tv-video/televisions/all-tvs/p/xr85x95j I hope you find this information to be helpful! - Romeo

  Answered 4 years ago by SonyListens

  
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Q: QuestionCan you get Apple Music on this tv?

Asked 4 years ago by Mymy.

• A:Answer Yes. It has all the latest features.

  Answered 4 years ago by Sony

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Q: QuestionWhat is the horizontal length (the width) of the Sony 4K UHD Series Smart TV?

Asked 4 years ago by AcheVese.

• A:Answer The leg supports are 60" apart. The horizontal length is 72".

  Answered 3 years ago by racerrexVerified Purchase

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