“I recently bought this TV, setup is FireTV and cable HDMI into tv, optical audio out to a receiver.. paired Bluetooth earphones to tv, can start stop videos using earphone but cannot hear any sound.. pls help.. father has hearing issues so both audio need”
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Sorry, there was a problem. Please try again later.Hello Northstar, Thank you for reaching out to us with your concern, and we are really sorry for the inconvenience. To output sound from both the headphones and a receiver, you will need to connect your headphones to the TV headphone jack and your receiver to the DIGITAL AUDIO OUT port. As part of the normal operation of the TV, if you connect the headphones through Bluetooth, the TV can't output sound from both the headphones and the receiver at the same time. Please refer to the following links for more information: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85j/articles/00201347 https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-05_09.html?hl=headphone Should you need more technical assistance, please email us at [email protected] with the following details so we can best assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: We are looking forward to your message Sincerely, Romeo Sony Social Support
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