“unable to get the volume to go up or down.. also unable to Mute”

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• This is probably due to your cable box or other provider - often you have to use the cable remote for everything but sound. My cable provider offers instructions on how to program the remote THEY supply so that I don't use the remote that came with the TV at all. Hope this helps- try calling your cable or direct TV provider.

  Answered by Satisfiedbuyer 11 years ago

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• Hi there, If it's on the remote pls. try replacing the batteries. You can also try to adjust the volume on the TV itself. -Anthony

  Answered by SonyListens 11 years ago

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