“I turn on camera, it tells me to turn it off and restart. that seems to do nothing”
Answer This Question
1-2 of 2 Answers
Mine does that when I forget to remove lens cover before turning it on
Sorry, there was a problem. Please try again later.Hi. the message Turn the power off and on again may be displayed if the Cyber-shot® camera detects a malfunction, such as when forcing the lens or if a foreign object is trapped in the lens mechanism. In this case, turn the camera off and then back on again. NOTE: The lens may malfunction when it cannot focus properly. If the issue is still unresolved, the camera my need to be repaired. Please visit our eService website for more information regarding repair. The website is at https://esupport.sony.com/US/p/service.pl?XID=M:header:esupport. Dave
Sorry, there was a problem. Please try again later.