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Hi Ty, Make sure you are using a supported memory card by comparing the one you are using to the recommended here: https://helpguide.sony.net/cam/1640/v1/en/contents/TP0000912398.html You may also reset the settings by following the steps here: https://helpguide.sony.net/cam/1640/v1/en/contents/TP0000912354.html Regards, Vincent
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