A:Answer Hi, zachiepoo!
We're sorry to hear about this. Please try to follow the troubleshooting steps on this link to resolve the issue: https://docs.sony.com/release//Manual_4697227113.pdf (page 37) If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam