A:Answer@Remi, Sorry to hear that. Have you tried to adjust the volume on both the speaker and your mobile device? You may also disconnect the AC power cord, then
reconnect the AC power cord and turn on the system. If the issue still persists, Please email us at [email protected] with the following details so we can help you out:
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-Zac
A:AnswerHi, audiophileslistenclosely! You may use the Sony Music Center app to adjust the EQ. You may refer to this link for more information:
https://www.sony.com/electronics/support/res/manuals/4697/d47cfba8df269571b0546ef0f060bbf3/46972271M.pdf
~Ralph
A:AnswerYou have an customizable eq in the app. I tried it and found the bass was still missing. I ended up adding a subwoofer for my own personal use. I only kept it because my wife liked it for backyard use. Otherwise return it and wait till it’s on sale for $300 for a better deal.
Good luck