Questions & Answers

Q: QuestionCan a 2nd subwoofer be added for better sound placement? Large size media room

Asked 2 years ago by DPsolo.

• A:Answer No

  Answered 2 years ago by 3dGuruVerified Purchase

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Q: QuestionWill the sound bar work with an LG TV? Also is it easy setup?

Asked 2 years ago by Robeto.

• A:Answer Yes, I bought this along with a new OLED tv and it works fine.

  Answered 2 years ago by badgerdogVerified Purchase

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Q: QuestionCan you add this to an existing 5.1 setup to take advantage of the Atmos capability as well as the center channel function?

Asked 2 years ago by JohnGigi.

• A:Answer Hi JohnGigi, Thank you for your question. The available audio output port on your TV/Audio Video device will determine if you can use this soundbar and your current 5.1 home theater setup at the same time. Additional information is needed. If you can share to us your current setup and the devices that you are using, that would be appreciated so we can best answer your question. Please email the below information to [email protected]. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: The HT-A5000 envelops you in authentic 5.1.2 channel surround sound with up-firing speakers, side beam tweeters and a built-in dual subwoofer. And with optional rear speakers it supports 360 Spatial Sound Mapping, taking movies, TV and music into a whole new realm. We are looking forward to your message, and thanks again for your inquiry! Best regards, Romeo

  Answered 2 years ago by SonyListens

  
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Q: Questionwhat is the frequency range??

Asked 2 years ago by john.

• A:Answer Hi john, The frequency range on HTA5000 soundbar is 20 Hz - 20,000 Hz (Sampling frequency 44.1 kHz). -Ralph

  Answered 2 years ago by SonyListens

  
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Q: QuestionHow bad is the latency for gaming and movies?

Asked 2 years ago by Rorschach.

• A:Answer Hi Rorschach, The HT-A5000 should work with most compatible devices. If you connect via 3.5 you should not experience any latency issues, however Bluetooth you could depending on environment conditions. -Ralph

  Answered 2 years ago by SonyListens

  
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Q: QuestionWill this soundbar work with a Sony X900E and allow for Dolby Vision and Dolby Atmos?

Asked 2 years ago by Voldog1984.

• A:Answer Yes

  Answered 2 years ago by 3dGuruVerified Purchase

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Q: QuestionWhat width difference is needed between the studs to mount the sound bar?

Asked 2 years ago by Anonymous.

• A:Answer You don't need to put it in studs. There are mounting anchors at the hardware store that can go into sheetrock. The hold from 5-50 pounds per anchor. I have used them to install upper cabinets and not have any issues.

  Answered 2 years ago by KeithVerified Purchase

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Q: QuestionBought this and connected to my Sony Bravia 4K tv. Sounded awesome; loud, powerful, full and rich. Started making weird noises so I did a reset. Now it’s like it’s muted. Did another reset, still sounds muted.

Asked 2 years ago by Chuckster.

• A:Answer My need to run the room sound field optimizer again. Or turn that setting off and make all the Manuel controls yourself : distance, level, etc.

  Answered 2 years ago by 3dGuruVerified Purchase

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Q: QuestionWhat size screws are needed to mount the soundbar? There were not screws included with mine.

Asked 2 years ago by Anonymous.

• A:Answer You will have to make that determination as to what fits the screw hole or mounting on the wall.

  Answered 2 years ago by KeithVerified Purchase

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Q: QuestionWhat size of screws are needed to mount the brackets that were included?

Asked 2 years ago by Anonymous.

Q: QuestionCan I connect my AirPods to this sound bar?

Asked 3 years ago by Anonymous.

• A:Answer Not sure about Airpods, but it will connect with bluetooth devices. I'm using my Bose soundwear and it works flawlessly, and connects automatically very quickly.

  Answered 2 years ago by JeffTechVerified Purchase

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Q: QuestionI currently own a 2 year old 65" A9G OLED. I want to add the HT-A5000 bar, the SA-RS5 wireless rear speakers, and SA-SW3 sub. Will these items integrate well with my A9G? Also, Can I still use the acoustic panel speakers of the TV along with this setup?

Asked 3 years ago by LocoDiablo.

• A:Answer Hi LocoDiablo, Thanks for your inquiry. Great news! The A9G TV will work well with the soundbar. To use the TV speakers with the soundbar setup, you'll need to add an optical cable aside from the HDMI cable. For more information, please refer to this link: https://helpguide.sony.net/tv/gusltn2/v1/en-003/08-05_09.html -Ralph

  Answered 2 years ago by SonyListens

  
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Q: QuestionDoes the HDMI cable that comes with the package support eARC and how long is the cable 3 feet, 6 feet, etc?

Asked 3 years ago by pmpatel.

• A:Answer I believe it is 3 feet.

  Answered 3 years ago by AllergyVerified Purchase

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Q: QuestionHello, I just purchased the 5000 and a sub. How do you modify the sound profile? I thought there was a cinema mode, I can not find that for the life of me. Thank you

Asked 3 years ago by Settings.

• A:Answer Hi i have same question, i own ht-a5000 and xr90k, i don't see this as cinema option and don't see soundbar settings when scrolling around with remote. If you can explain how you get cinema mode in setting realy would appreciate. Only way i get cinema is if disconnect soundbar and go to bravia tv as a sound speaker option. Thanks

  Answered 1 year ago by sonyuserVerified Purchase

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Q: QuestionHi! How to play Tidal Atmos or master quality on this soundbar? When I stream tidal using Chromecast I have only hifi quality. THANKS!

Asked 3 years ago by Andrii.

• A:Answer Hi Andrii, If trying you are trying to use Tidal for Dolby Atmos, we recommended using the Bluetooth function since HT-A5000 supports LDAC. Regards, -Ralph

  Answered 3 years ago by SonyListens

  
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Q: QuestionWill this work on the Insignia NS-HWD1848 TV stand?

Asked 3 years ago by Steve.

• A:Answer Hi Steve, Thanks for your inquiry. The soundbar can be placed on a TV stand or cabinet if it supports these dimensions: 1210 × 67 × 140 mm (47 3/4 × 2 3/4 × 5 5/8 inches) (WxHxD) and a weight of 6.1 kg (13 lb 8 oz). Please also refer to the specifications of the TV stand or cabinet. Additional information: Take your entertainment to a new realm of audio immersion. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. -Ralph

  Answered 3 years ago by SonyListens

  
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Q: QuestionIf I just purchase the soundbar by itself, do I still get the 360 degree Dolby Atmos sound without a separate subwoofer?

Asked 3 years ago by Steve.

• A:Answer Hi Steve, Thank you for the inquiry! Compatible rear speakers (SA-RS3S, SA-RS5) and a software update on the soundbar are required to enjoy 360 Spatial Sound. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/articles/00257728 Regards, David

  Answered 3 years ago by SonyListens

  
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Q: QuestionDoes this require subwoofer? How is the sound if not used with subwoofer.

Asked 3 years ago by Minerva.

• A:Answer Subwoofer is a must. Not the same without it.

  Answered 3 years ago by DonsbarVerified Purchase

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Q: QuestionCan more than one set of rear speakers be used

Asked 3 years ago by Anonymous.

• A:Answer i would say yes if one set does not do the WOW feature for you for sound purposes

  Answered 3 years ago by jiggerman15Verified Purchase

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