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Check your tv settings to see if it gives you the option to play sound via tv speakers or an audio system. If it does, choose audio system. Try turning the tv off after the sound bar starts playing and then turn it back on.
Sorry, there was a problem. Please try again later.Hi there, We're sorry to hear about this. If for some reason the soundbar control stops working, please try to perform a power reset. Ref: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-s350/articles/00175201 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Best buy Username: Model Number: Issue: Telephone Number: Sincerely, Sam
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