IT SEEMS THAT MY SOUND BAR BLUE TOOTH OUTPUT FROM THE SUB WOOFER IS NOT WORKING FOR THE BASE SOUNDS. YOU CAN HEAR THE AUDIO COMING OUT OF THE BASE PORT AND IT IS VERY LOW VOLUMN. HAVE I OVER LOOKED SOME SORT OF SETTING FOR THE BASE? REMOTE DOES NOT HELP. null

Question

SonyListens · Accepted Answer

Hi ED, We regret to hear you're having low subwoofer level issues with the unit. Please follow the troubleshooting steps below if there is no sound or only very low-level sound is heard from the subwoofer:

 Press SW  + on the remote control to increase the subwoofer volume.
Make sure that the status indicator on the subwoofer is lit in green or orange.

 If the status indicator on the subwoofer does not light, try the following.
– Make sure the AC power cord (mains lead) of the subwoofer is connected properly.
– Press (power) of the subwoofer to turn on the power.

If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear.

Set the night mode to off.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:                              
                               
Sincerely,
Sam

Cjjj · Answer

Check the remote to see if nightmode is activated

“IT SEEMS THAT MY SOUND BAR BLUE TOOTH OUTPUT FROM THE SUB WOOFER IS NOT WORKING FOR THE BASE SOUNDS. YOU CAN HEAR THE AUDIO COMING OUT OF THE BASE PORT AND IT IS VERY LOW VOLUMN. HAVE I OVER LOOKED SOME SORT OF SETTING FOR THE BASE? REMOTE DOES NOT HELP.”

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