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Hi Tom, Thank you for purchasing the Sony HTS350 soundbar! Please make sure that the subwoofer in your TV room is connected to the soundbar via secure link. You may refer to the link below for more details: https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (see page 26) Also,we recommend keeping subwoofer near the soundbar, Should you need further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Regards, Sam
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