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Hi there, We're sorry to hear about what happened with the supplied remote control. Let's try to isolate and resolve this issue by following the troubleshooting steps on this link: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00006827?model=STR-DH190&category=audio-components-receivers-amplifiers If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam
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