A:Answer Hi Bea88, We regret to hear about this. If your mobile device is already paired with the soundbar, please make sure to select Bluetooth as your input/source. Also, upon checking, SS-WCT60 doesn't support Bluetooth. Please send us a message via chat or email at https://us.esupport.sony.com/support/s/service?language=en_US. so we can better assist you.
You can also email us at socialsupport@am.sony.com with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam