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Hello BGR, Thank you for your question. We'd love to help you troubleshoot your concern by isolating your sources and understanding your connections. In the meantime, you may check these helpful links. Online Help Guide https://helpguide.sony.net/ht/a3000/v1/en/index.html Connecting a TV Compatible with ARC/eARC https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525138.html Connecting a TV That Is not Compatible with ARC/eARC https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525146.html [Audio Settings] https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525193.html If you require further assistance, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, Marco
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