“I experienced a power outage courtesy of a storm and a tree. My HTA3000 was working until the outage. the sound bar is no longer in sync with the tv. how do I re-sync? the sound bar will come on, but no volume and no number volume graphic on tv screen”
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Hi AlZorro, We are sorry to hear about the issue your facing after the outage. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. Check the type and connection of an HDMI cable, TV center speaker mode cable, or optical digital cable that is connected to the speaker system and the TV. Disconnect the cables that are connected to the TV and the speaker system, then connect them firmly again. Disconnect the AC power cords (mains leads) of the TV and the speaker system from the AC outlets (mains), then connect them again. When the speaker system and TV are connected with an HDMI cable, check the following. The HDMI jack of the connected TV is labeled with “eARC” or “ARC.” The Control for HDMI function of the TV is set to on. The eARC or ARC function of the TV is enabled. The number of connected devices that can be controlled by the Control for HDMI function has not exceeded the limit. On the speaker system, [Setup] - [Advanced Settings] - [HDMI Settings] - [Control for HDMI] is set to [On] and [Setup] - [Advanced Settings] - [HDMI Settings] - [TV Audio Input Mode] is set to [Auto]. Additional information is available on the help Guide. Please visit our support website for more details. If this does not help, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Erin
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