“I have a XBR-65A8G Sony tv I just got a HTA-3000 soundbar I have to set volume at 45 to hear the tv is there a adjustment I am missing on tv or soundbar I am on HDMI/3 ARC input”
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Called Sony they sent a box to pack it up and send in for repair no charge
Sorry, there was a problem. Please try again later.Mine is the same way, Dave I guess we need to ask Best Buy
Sorry, there was a problem. Please try again later.Hi Dave, Thank you for reaching out to us with your concern. The loudness as well as the sound quality of this soundbar usually depends on the source that you're playing. To ensure that you are getting the most out of your HT-A3000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If the issue persists or you are still having a low-level sound issue with our HT-A3000, please visit the Help Guide (can be found in Sony's support website) and search for the following title to further isolate the problem: • Updating the Software • No sound or only a very low-level sound of the device connected to the speaker system is heard. • Resetting the Speaker System Should you need more information/technical assistance with our product, please feel free to contact us by following the steps below and we'll be more than happy to assist you. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Home Audio" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: The HT-A3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers it supports 360 Spatial Sound Mapping too, so you can lose yourself in your favorite movies, TV shows and music. I hope this helps, and thank you for choosing Sony. Best regards, Romeo Sony Social Support
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