“I’m unable to charge my iPhone by plugging USB to speaker.”
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Don't see why not has port behind speaker
Sorry, there was a problem. Please try again later.Hi Dixie, Thanks for reaching out to us with your concern, and we are sorry for the inconvenience. You can charge a USB device, such as a smartphone or iPhone, by connecting it to the speaker via USB. Even if the speaker is not connected to an AC outlet, its built-in battery can supply power to a USB device. If you haven't tried yet, please follow the steps below and see if it resolves the problem: 1. Please use a different Lightning® cable manufactured by Apple to charge your iPhone to the speaker. 2. If the speaker is being powered by the built-in battery only, turn on the speaker to charge your iPhone. The (power) indicator lights up in green and the speaker starts supplying power to the connected USB device for battery charging. 3. You may also try connecting different smartphone or iPhone to isolate the issue. Reference: https://helpguide.sony.net/speaker/srs-xb33/v1/en/contents/TP0002741513.html If this does not help or resolve the problem, please email us at [email protected] with the following details so we can best assist you. Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Romeo Sony Social Support
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