“I had one of these bluetoothed to an LG - 75" QNED.Lasted about 2 years than started to make this electronic pulsating noise. Could not shut it down. After a week it was still beeping. I cut it in half. Replaced and 1 month later same. Anyone else have it”
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Hi RayG, Thank you for reaching out to us with your concern, and we apologize for the inconvenience. We regret to know that you are experiencing a noise issue with your Wireless Neckband Speaker. This is certainly not the news we'd like to hear from you. We'd love to help you troubleshoot the problem. To start, please visit the Help Guide (can be found in Sony support website) of our SRS-NS7 and follow the steps for "No sound/Sound from only one speaker component/Low sound level/Distorted sound/Humming or noise in the speaker output." Should you need more assistance, please refer to the steps below for ways to contact us and we'll be more than happy to assist you. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: I hope this helps, and thanks for choosing Sony. Sincerely, Romeo Sony Social Support
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