“Is there a way to reduce audio delay when using with our new XRS Bravia TV with it's built in speakers active? This was not a problem with our Sennheiser headphones but theses are very annoying when others are watching using the TV speakers.”
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Hello edstewbob, Thank you for reaching out to us with your concern, and we apologize for the inconvenience. Due to the characteristics of BLUETOOTH wireless technology, audio/music playback on the neckband speaker is slightly delayed in comparison to the playback on the source BLUETOOTH device. We want to make sure you’re taken care of and help check on your Wireless Neckband Speaker and Sony BRAVIA XR TV. May we contact you directly to assist you? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number (Wireless Neckband Speaker & Sony BRAVIA XR TV): Additional Information regarding your experience with the SRS-NS7: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for letting us help assist you. Sincerely, Romeo Sony Social Support
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