A:Answer Hello Loriel, We're sorry to hear that this unit failed to meet your expectations. Please refer to this link to isolate the problem https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/bdp-s3700/articles/00230348. Should you need more assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support