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Hello there, Thank you for considering Sony products! We’re glad to assist you with adjusting the volume on your WF-C710N earbuds. To increase the volume during playback, simply tap the touch sensor on the right earbud four or more times quickly, with each tap spaced about 0.4 seconds or less apart. Each tap raises the volume one step, and you’ll hear an alert when the maximum volume is reached. For a detailed step-by-step guide, please visit: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001825793.html Alternatively, you can control the volume through the Sony | Headphones Connect app. Open the app, go to the "My Device" tab, and adjust the volume slider next to the speaker icon to set your preferred level. More details are available here: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001827909.html If you have any further questions, feel free to ask! Best regards, -Fred
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