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Hi, TimH! You can switch between Normal mode and Voice mode (settings of the Ambient Sound Mode) by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via the Bluetooth function. For the details, please visit this link: https://helpguide.sony.net/mdr/wfsp700n/v1/en/contents/TP0001613515.html. -Vincent
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