Questions & Answers

Q: QuestionBefore I buy, I want to make sure the XM4 headphones are compatible with my new laptop with Bluetooth 5.1 technology? Thanks for the help, Paul

Asked 4 years ago by Pacman.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Hi Pacman, Thanks for your inquiry. Bluetooth versions are backward compatible, which means that a device that supports Bluetooth is compatible with a device that supports a previous Bluetooth version. However, for detailed information on Bluetooth compatibility, it is more useful to compare the Bluetooth profiles of the two devices. By comparing which profiles are supported by each device, you can determine how the two devices are able to communicate via Bluetooth. The WH1000XM4 is designed to support the following Bluetooth profiles: -HFP (Hands-free Profile) -HSP (Headset Profile) -A2DP (Advanced Audio Distribution Profile) -AVRCP (Audio Video Remote Control Profile) Hope this helps, -Ralph

  Answered 4 years ago by SonyListens

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy main concern is BASS. I had the MDR-XB950N1 for about 4yrs and just SADLY lost em on a flight last month, they are AWESOME but not sold anymore so I'm looking to get this upgrade but I'm concerned about how good the BASS is. Does it have good bass?

Asked 5 years ago by TimmyJam.

• A:Answer Hi Mitsurugi, Thanks for your inquiry. We regret to hear about what happened to your Sony MDR-XB950N1 headphones. The WH1000M4 would be a great upgrade and replacement. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation which results in exceptional sound quality and a massive boost in bass. It also supports powerful 40-mm drivers, with Liquid Crystal Polymer (LCP) diaphragms, making the headphones perfect for handling heavy beats. With the Sony Headphones Connect app, you can also tailor-fit the sound quality to your needs. -Ralph

  Answered 5 years ago by SonyListens

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWould these be effective in blocking out road noise from a nearby highway? Thank you.

Asked 5 years ago by CapeCodder.

• A:Answer Hi CapeCodder, Thank you for your inquiry. The WH1000XM4 has an improved noise canceling function specifically for high frequencies. It is also very effective at removing everyday ambient noise. The noise canceling function works primarily on noise in the low-frequency band such as vehicles and air conditioning. Although noise is reduced, it is not completely canceled. -Ralph

  Answered 5 years ago by SonyListens

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre this headphones compatible with HP Pavilion x360 m3 convertible and a Samsung note 8 . Ideally, I would like to use them during zoom calls so I can use it's active noise cancellation during lectures.

Asked 5 years ago by JC.

• A:Answer Hi JC, thanks for your interest in the WH1000XM4. You can connect these headphones with a laptop and mobile phone that support A2DP (for music playback) and HFP/HSP (video calls) Bluetooth profiles. These are great for zoom calls and lectures. ~Ralph

  Answered 5 years ago by SonyListens

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan these headphones be paired with Android (Samsung) phones?

Asked 5 years ago by Dennis.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Yes, paired mine with Samsung Galaxy phone, no problem.

  Answered 5 years ago by Bones49

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat is the warranty on the Sony WH1000xm3/b

Asked 5 years ago by Anonymous.

• A:Answer 90 days

  Answered 4 years ago by Jake

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI like heavy bass. Do these headphones have have heavy bass?

Asked 5 years ago by JAH1.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

• A:Answer Yes they do have heavy bass , in perfect harmony of sound for any kind of gaming or for movies or for music , from day to day use

  Answered 5 years ago by SonyisabestbuyVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work with Sony bravia TV?

Asked 5 years ago by P.

• A:Answer It will depend on which model TV and what the purpose is, however I can confirm a few things for you: Yes, it can connect via bluetooth to a Sony Bravia X950G TV, however you will need to play with the settings to get the audio to sync up more closely to the video. This is fine for something like TV/movie watching, however for gaming the sync will create a noticeable delay and your controller inputs would be off.

  Answered 5 years ago by Matt

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do they work with hearing aids?

Asked 5 years ago by Tom.

• A:Answer Hi Tom, thank you for inquiring about the WH1000XM4 headphones. These are not hearing aids headphones. However, you can wear them over hearing aids. ~Ralph

  Answered 5 years ago by SonyListens

  
  Helpful (2)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionWould this connect to the Sony X950H via bluetooth?

Asked 5 years ago by Bryce.

• A:Answer Hi Bryce, Great news! These headphones can be connected to the Sony X950H TV via Bluetooth. Thanks for your interest in the WH1000XM4 headphones. ~Ralph

  Answered 5 years ago by SonyListens

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the ideal transmitter for a TV that doesn't have bluetooth? Shortest lag, etc. I don't have a sound bar and just want to transmit to headphones.

Asked 5 years ago by Happy.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Hi Jill, thanks for your inquiry about the WH1000XM4 headphones. Sony doesn't manufacture a dedicated Bluetooth headphone transmitter for TVs. Third-party devices may work. However, the full operation is not guaranteed. As an alternative, you can use the supplied headphone cable and connect it to the headphone jack of the TV is available. ~Ralph

  Answered 5 years ago by SonyListens

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I charge my Iphone and listen through the headphones? I have a cordless charger

Asked 5 years ago by Dutch.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

• A:Answer Yes just because your phone is plugged in and charging doesn’t mean you can have your wireless headphones connected and working through the phone.

  Answered 5 years ago by ReIntegration

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionQuestion about quality of the noise cancelation microphone on the XM4. I deliver various types of trucks around the country. Some of the cabover garbage trucks are extremely noisy. Usually use a Blue Parrot headset, but would like these for stereo sound.

Asked 5 years ago by TourBusGuy.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer The noise-canceling on these is amazing. I don't know how loud the trucks can be but have flown on an airplane with these and I couldn't hear nearly anything.

  Answered 4 years ago by Frank

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill these pair with IPhone 11 Pro?

Asked 5 years ago by Savdr.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Hi Savdr, Thanks for your interest in the WH1000XM4. Yes, these headphones are designed for iPhones as well. ~Ralph

  Answered 5 years ago by SonyListens

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhen it comes to sound quality, is it better than xm3? Or is it about the same?

Asked 5 years ago by Coldturkey.

• A:Answer Hi Coldturkey, Thank you so much for your interest in our newest Industry Leading Noise Canceling Overhead Headphones WH1000XM4! There have been some great upgrades to the WH1000XM4 from the WH1000XM3. The WH1000XM4 utilizes DSEE Extreme (Digital Sound Enhancement Engine) which upscales compressed digital music files in real-time. Dynamically recognizing the instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience. Also, the WH1000XM4 features smart listening technology to enhance your listening. With this, you can simply start speaking to automatically pause your music in Speak-to-Chat, or enjoy adaptive playback thanks to the proximity sensor and two acceleration sensors that detect whether your headphones are being worn or not. Finally, we also gently adjusted the design of the headphones. We added more cushioning to the headband and ear padding. We also changed the outside dimensions of the headphones slightly so they sit more comfortably over your head. For more information about the headphones, you may refer to this link: https://www.sony.com/electronics/headband-headphones/wh-1000xm4 Hope this helps, ~Ralph

  Answered 5 years ago by SonyListens

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow is it charged?

Asked 5 years ago by Mrtbone.

• A:Answer Hi Mrtbone, Thanks for the inquiry. These headphones can be charged via the supplied USB Type-C cable and a commercially available USB AC adaptor. Hope this helps! -Sam

  Answered 5 years ago by SonyListens

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionIs this the same thing as the XM3? If not, what are the differences? If yes, why are they the same price?

Asked 5 years ago by Brian.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Is it the same? No. Differences: No more aptX support (inc LL/HD). Bigger earcups, better shaped headrest for better comfort. Additional functionality - speak to chat, auto pause, etc. Auto pauses when it detects that you've taken it off your head, tones down ANC when speaking detected (does a pretty good job surprisingly!) More microphones for a better (slightly better over XM3) call quality. DSEE Extreme (gimmick, rarely used but at least it's an option for poorer quality files) They are indeed the same price. XM3s may drop in price from retailers (and they have) but the XM4s will retain the original XM3 MSRP.

  Answered 5 years ago by Akio

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre the ear pads sweat resistance?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer At least for me they have been. But they aren’t necessarily a tight enough fit to go running in.

  Answered 5 years ago by Jacob

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill you still have to choose between sound quality/DSEE and stable connection (to use equalizer)?

Asked 5 years ago by SagBobbit.

• A:Answer I think I saw that you won't have to choose anymore in a review. https://www.youtube.com/watch?v=PuQ0Av2jZ_U around the 13:55 minute mark.

  Answered 5 years ago by SayedSauce

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)