Questions & Answers

Q: QuestionHello, I have xm4 headphones. But the problem arose, the left cup broke off and the dangling warranty has already expired. Can they be repaired? thank you

Asked 1 year ago by Yuriy.

• A:Answer The same thing happened to mine. i tried to repair it just like they said on youtube. few months later broke again. I purchased these for 300.00 in 2023. They first broke in 2025. I only use them in the house to watch tv in my bedroom. Now I can not use at all and I have to purchase another pair and they are more expensive now!

  Answered 2 weeks ago by Anonymous

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Q: QuestionThe noise canceling on my headphones is not working anymore, it was amazing at fist but after 6 months is not the same , I dont usually use them , maybe 3 times per week for no more than 2 hours.not sure what happened, I take care of them, what can I do?

Asked 1 year ago by KarlaL.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Maybe you should update them. And remember that all devices should be used frequently to avoid damage from even occasional use. Maybe they need an update. If it doesn't work, or you've already done so, Sony has a one-year warranty for the headphones, which appears on one of the papers in the Sony box.

  Answered 7 months ago by AlejandraGRVerified Purchase

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Q: QuestionHow do u turn up volume

Asked 2 years ago by Ke.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer In the right headphone it is a touch pannel. In the box are the instructions but I'm gonna explain you to understand. Touch the center of the pannel and move your hand making a movement of going up to turn up de volume. From the center to down for turn down the volume.

  Answered 7 months ago by AlejandraGRVerified Purchase

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Q: QuestionWhat country are these manufactured in?

Asked 2 years ago by BBB.

• A:Answer Hello BBB, Thank you for inquiring about our Sony WH1000XM4. It's manufactured in Malaysia. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. I hope this helps and thank you for having interest with Sony! Regards, Marco

  Answered 2 years ago by SonyListens

  
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Q: QuestionMy new SONY WH1000XM4 Wireless headphones always seem to suddenly power off right after I make a wireless connection to my Smart TV. I usually have to power them back on and reconnect a 2nd time for them to stay on. They are fully charged when this happen

Asked 2 years ago by AndyinColorado.

• A:Answer I’d use the app to make sure they’re not on auto shutoff, they’ll shutoff within 30 minutes of inactivity. If that’s not the case, try resetting and reconnecting the devices again.

  Answered 2 years ago by Kenny

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Q: QuestionAm I able to utilize the bluetooth funcitonality at the same time as the wired functionality, and use the headphones as a dual-input system? An example of this would be connecting the headphones via bluetooth to my phone and wired to my Nintnendo Switch.

Asked 2 years ago by bmigay.

• A:Answer I don't believe so.

  Answered 2 years ago by MuluT

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Q: QuestionAre they comfortable to sleep in? Are they heavy? I'm going on a trip that has about 26 hours of travel time in total, and would like to know if they will be in a way of sleeping in a plane or lying down.

Asked 2 years ago by Teds.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Hi Teds, thanks for your question. Yes, these headphones are designed to be comfortable even when you sleep. With its lighter-weight design, you'll barely notice you're wearing them. However, if you are a side sleeper it may not be comfortable to use. Also, please take note that if you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on. You can check our Support site for more details. Hope this helps. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! ~Earl

  Answered 2 years ago by SonyListens

  
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Q: Questionwhere is charging plug on the headset?

Asked 2 years ago by Anonymous.

• A:Answer Charging port located on bottom of headphones.

  Answered 2 years ago by GaryVerified Purchase

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Q: QuestionHow do I turn off the auto shut off feature? I want to listen at night but they shut off after 30 minutes of "non activity"

Asked 2 years ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

• A:Answer You have to download the app for the headphones.

  Answered 2 years ago by KennyVerified Purchase

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Q: QuestionIs there a warranty already with them

Asked 2 years ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Yeah, It comes in the box of the sony headphones. It is for one year.

  Answered 7 months ago by AlejandraGRVerified Purchase

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Q: QuestionCan I use these headphones with my stereo receiver?

Asked 2 years ago by Vaughn.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

• A:Answer Yes. If it has bluetooth.

  Answered 2 years ago by user604770

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Q: QuestionDo these headphones work with an iPhone 14 Pro?

Asked 2 years ago by Sue.

• A:Answer They work with my iPhone 12 Pro. There’s a Sony app (info included with headphone instructions) you use to pair them with your phone.

  Answered 2 years ago by user359612

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Q: QuestionWhy are the blue ones more expensive? The black ones are $264 on sale but the blue ones are only marked down to $293??

Asked 2 years ago by jenn.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

• A:Answer I think it’s because of more of a supply and demand type of situation you’d see more people choose the more basic colors like black than the blue so I believe they have more in stock than the blue ones which make it more rare and more sought after which make it more expensive when it comes to price downs

  Answered 2 years ago by ArturoR

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Q: QuestionHi there. I bought the Sony - WH1000XM4 Wireless Headphones 5 days ago. I downloaded the Sony app on my phone, and when I check activity, it says 8h42 minutes in the app. Now the headphone battery is low after being fully charged. I am very concerned.

Asked 2 years ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer When you take the headphones off make sure you power it down beforehand. while removing the headphones will automatically pause the music they do not power off on their own.

  Answered 1 year ago by Nate

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Q: QuestionAre these headphones capatible with my iPhones, with the ability to listen to music and answer phones

Asked 2 years ago by Rm.

• A:Answer Yes. iPhone compatibility, and you can hear and talk on the phone with them.

  Answered 2 years ago by Kenny

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Q: QuestionI bought my headphones last year and they are no longer charging anymore, so what can I do? Is there still a warranty or where can I contact somebody to help me with this issue.

Asked 2 years ago by Perez.

• A:Answer Hey! This happened to me and the headphones would only hold 10%. Hold down the power button for at least 30 seconds. That should reset them and they should work again.

  Answered 1 year ago by Abriel

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Q: QuestionIf I buy a Sony xm4 headphone and open the box can I return it?

Asked 2 years ago by Mosoow.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Yes, I’ve done this. Best Buy’s website warns of a restocking fee but I was not charged one when returning headphones.

  Answered 2 years ago by Kenny

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Q: QuestionHas anyone tried these with the Google Pixel 6 phone?

Asked 2 years ago by wbsherlock.

• A:Answer Hi wbsherlock, we appreciate your interest in our industry-leading noise canceling headphones! The WH1000XM4 works great with smartphones that runs Android OS like your Google Pixel 6 phone. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We are looking forward for your purchase. Hope this helps! ~Earl

  Answered 2 years ago by SonyListens

  
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Q: QuestionI travel on commercial airlines a lot and need noise cancelling and more importantly I need connections to watch movies etc. on flights. Can I get the aircraft wifi to connect with my phone or I pad with blue tooth and can I get it to connect with in seat

Asked 2 years ago by RobertS.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Hi RobertS, Thank you for the inquiry! You can primarily use the headphones via Bluetooth for noise canceling for your device. But If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on. Connect a playback device to the headphone cable input jack with the supplied headphone cable. Sony’s intelligent industry-leading noise canceling headphones with premium sound elevate your listening experience with the ability to personalize and control everything you hear. Get up to 30 hours of battery life with quick charging capabilities, enjoy an enhanced Smart Listening feature set, and carry conversations hands-free with speak-to-chat. Regards, David

  Answered 2 years ago by SonyListens

  
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