Questions & Answers

Q: QuestionCan I pair it to my car audio?

Asked 3 years ago by Test.

• A:Answer Other than being illegal to wear headphones in the car, probably.

  Answered 3 years ago by BiggyBVerified Purchase

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Q: QuestionCan I connect these headphones to an audio amp for electric guitar and if so how do they sound connected to an amp set up?

Asked 3 years ago by JoseMejia.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver

• A:Answer Very clear... youre getting accurate sound recreation. Just hope your jam sessions dont last too long. Or have really flat ear profiles

  Answered 3 years ago by CherylA

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Q: QuestionWhat power adapter should I be using with this?

Asked 3 years ago by ComicFuel.

• A:Answer These headphones charge with a USB type C cable. A standard phone charger will work fine.

  Answered 3 years ago by AceJones123Verified Purchase

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Q: QuestionCan these be used for PC gaming

Asked 3 years ago by BobT.

• A:Answer That’s depends on if the Bluetooth will connect with your pc otherwise you’ll have to use the aux cable

  Answered 3 years ago by JandroVerified Purchase

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Q: QuestionDo you offer student discount for it?

Asked 3 years ago by Yizhuo.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver

• A:Answer From what I know no but I think the Sony W4 2020 (model) does go on sale often

  Answered 3 years ago by Coldbrewed

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Q: QuestionHow many decibels from the outside world around you do these block or cancel out? Thanks

Asked 3 years ago by d0x360.

• A:Answer Compared to my triple flanges ear plugged which is rated at about 28 dB. I would say the sound cancelation alone is around 18-24 dB depending on the sound scene.Which is still pretty amazing.

  Answered 3 years ago by SengVerified Purchase

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Q: QuestionCan a person listen to tv with these headphones connected by blue tooth and others in the room still hear the tv?

Asked 3 years ago by LittleSlow.

• A:Answer Depends on the make and model of TV. If your TV can connect to multiple devices at once, then yes.

  Answered 3 years ago by BENNNNNNNN

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Q: QuestionDo they come with a TRS cable or aux cord to hardwire?

Asked 3 years ago by Anonymous.

• A:Answer They do come with an aux cord, but it's a relatively cheap, low quality one

  Answered 3 years ago by BENNNNNNNN

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Q: QuestionCan you use these through blue-tooth while they are charging unlike the xm4?

Asked 4 years ago by Eric.

• A:Answer Hi galahad, Good question! Unfortunately, no. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed. Hope this helps. -Sam

  Answered 4 years ago by SonyListens

  
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Q: QuestionSony* will there be more colors for the WH-1000XM5?.

Asked 4 years ago by Anonymous.

• A:Answer Hi, thank you for your question. There will not be any other colors. Black and silver only. I hope this helps. Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionDo these Headphones support ldac like the xm4's

Asked 4 years ago by Akita.

• A:Answer Yes they support LDAC

  Answered 4 years ago by CrowVerified Purchase

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Q: QuestionAre these ps5 compatible

Asked 4 years ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver

• A:Answer No sony only wants sony gaming headphones to be used on ps5 so they havent opened upthe Bluetooth connection yet but you can buy a $10 dongle from Amazon or Walmart to make it bluetooth capable or you can use the wired aux cord which is included with the headphones to connect to the controller

  Answered 3 years ago by Agastyalishen

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Q: QuestionCompare and Contrast to the Bose Product Noise cancelling headphones

Asked 4 years ago by Bill.

• A:Answer Thank you for your question, Bill. Although we cannot compare the subjective experience of noise canceling between the two brands, we can guarantee you that our WH1000XM5 will give you an incomparable noise cancelling experience. Thanks to the new Integrated Processor V1 unlocks the full potential of our HD Noise Cancelling Processor QN1. This unique combination of technology controls eight microphones to deliver unprecedented noise-cancelling quality. Thank you for asking and please let us know how else we can help, Erin

  Answered 4 years ago by SonyListens

  
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Q: QuestionWhat is the best tv headphone for samsung model un50tu700f.

Asked 4 years ago by GrandpaG70.

• A:Answer ....Any headphone that can connect

  Answered 3 years ago by MiloVerified Purchase

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Q: QuestionWill these be fine to run outside or on a treadmill with?

Asked 4 years ago by Anonymousone.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver

• A:Answer Yes im heavy footed so i step hard and i run fast snd they stay snuggled to your head i also weight train in them

  Answered 3 years ago by Agastyalishen

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Q: Questionis there a steel band in the headband? durability is very key.

Asked 1 year ago by MROCGuy.

• A:Answer Some pieces are metal, but key components are low-quality plastic. Mine failed in less than a year of normal use and Sony would not provide repairs, refunds, or refurbishment despite it being covered under the 1-year limited warranty.

  Answered 1 year ago by Anonymous

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Q: QuestionIt seems like the headphones aren’t very loud at all am I doing something wrong ?

Asked 2 years ago by Dakota.

• A:Answer Hi Dakota, thank you for reaching out. We're sorry if the loudness of the headphones did not meet your expectations. This is definitely not the experience we'd like you to have. Good thing that we have troubleshooting steps to help fix this issue. For low sound level, please try the following: Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. Reset the headset. Initialize the headset, and pair the headset and the device again. Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html Should you need further assistance, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionCan I use them with my iPad

Asked 2 years ago by Shell.

• A:Answer Yes.

  Answered 2 years ago by user834013

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Q: QuestionAndroid compatible ?

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by marshallVerified Purchase

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