Questions & Answers

Name: Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand: Sony
SKU: 6408360
Price: 142.99 USD
Rating: 4.4 (2943 reviews)

Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black

Model:: WHCH710N/B; |
SKU:: 6408360

User rating, 4.4 out of 5 stars with 2943 reviews.

Highly rated by customers for:

Clearance

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Page Showing 101-120 of 189 questions

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QuestionI can wating me and my wife together with use two headphones I have to bye anney other switch box please inform me
Asked 4 years ago by Jagah.
- Answer Hi Jagah, Thank you for you inquiry. May we know where do you want to connect the headphones? For better assistance, we suggest to contact the manufacturer of the device where you'll connect the headphones to check if it supports 2 headphones at the same time. Should you need additional support, please email the below information to [email protected]. Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Kris
  Answered 4 years ago by SonyListens
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QuestionWill any smart phone work with these
Asked 4 years ago by Nana.
- Answer They work on both Android and IOS
  Answered 4 years ago by Fitz
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QuestionCan I purchase a longer wire. I prefer to plug in the 3.5 cord from headphone set to my docking station. The one that comes in box is 46" long. I need about 12" more for dictation. What sku from best buy do I purchas a longer cord or extender?
Asked 4 years ago by Anonymous.
- Answer Hi, Thank you for your inquiry. We recommend using the supplied headphone cable. However, if you will use a 3rd party accessory, we recommend to contact your dealer/BestBuy for better assistance on purchasing a longer headphone cable or an extender that you can use for this headphones. - Kris
  Answered 4 years ago by SonyListens
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QuestionCan I purchase a case and if so which one is compatible?
Asked 4 years ago by Anonymous.
- Answer I am currently using a case I purchased for another headphone and it works. Take some measurements and search buy a universal case
  Answered 4 years ago by Fitz
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QuestionBeen trying for a month to get these to connect to my Lenovo Think Station desktop after buying a Bluetooth adapter. They show connected to Bluetooth but will not connect to my computer. Sound will not come though the headphones. What am I doing wrong?
Asked 4 years ago by Beverly.
- Answer Hi Beverly, Thank you for your inquiry and we do apologize for the inconvenience. We cannot guarantee the full operation when using a Bluetooth adapter on the headphones. However, you may check this link to troubleshoot if there is no audio after pairing the headphones to a computer: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00029577 Should you need further assistance, please email the below information to [email protected]. Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Kris
  Answered 4 years ago by SonyListens
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QuestionWhy did the price go up $100 overnight?
Asked 4 years ago by Anonymous.
- Answer Hope you've checked again, because they are back on sale right now. When they aren't on sale, the price is about $100 higher.
  Answered 4 years ago by DrMike
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QuestionHello are these headphones waterproof?
Asked 4 years ago by Teejayy.
- Answer I seriously doubt it. Are you planning on wearing them on a scuba dive?
  Answered 3 years ago by 1234
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QuestionWhat size is the headphone ear covering? What is the expansion range that it can adjust to?
Asked 4 years ago by Tucker.
- Answer Each side will adjust approximately an additional 1 1/2 inches. Ear pads are approximately 3 7/8 tall by 3 1/4 inches wide.
  Answered 3 years ago by T3CH5230
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Questiondo these head phone go 150 feet been trying to get a set of ear phone got a set send them back i have a lg mod 65un7300puf can't seem to get to work so i will be seeing you soon
Asked 4 years ago by chas.
- Answer Hi chas, Thank you for your inquiry with our WHCH710N. Unfortunately, no. Bluetooth wireless technology operates within a range of about 10 m (30 feet). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment. - Kris
  Answered 4 years ago by SonyListens
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QuestionI'm having A LOT of trouble using these with Microsoft Teams. I have the hands free/headset option chosen on my device settings in Teams but then when I actually try to use the headphones in a meeting, my computer freezes up. Can anyone help me ?
Asked 4 years ago by jfuent.
- Answer Hi jfuent, Thank you for reaching out to us. We're sorry to hear the issue that you are having with the headphones. We'd like to help troubleshoot the issue. Please open this link on how to use the Bluetooth headphones for video calls on a computer: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00250089 If the issue has not been resolved after performing the steps, please send us an email with below information at [email protected] for further assistance: Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Kris
  Answered 4 years ago by SonyListens
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QuestionWould these be appropriate for an 11 year old listening to books on CD player?
Asked 4 years ago by Susan.
- Answer I believe so, yes! Just be sure to monitor the volume level and read the information booklets that come with them in the box! It is very helpful!!
  Answered 4 years ago by Doggolover3
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QuestionI have a Yamaha R-N303 receiver and I am not getting any sound out of my WH-CH710N headphones after pairing with the headphones and the Bluetooth transmitter. Please advise
Asked 4 years ago by Anonymous.
- Answer Hi, Thank you for the question. You may use a Bluetooth transmitter to connect Bluetooth headphones to other brand of audio receiver however it is not guaranteed and depends on the transmitter you are using. The WHCH710N headphones are designed for compatible Bluetooth devices that supports A2DP Bluetooth profile. You may check this link about connecting Bluetooth headphones connect to Sony audio receivers. https://www.sony.com/electronics/support/articles/00049493 We also recommend to check your receiver manual for features and specifications. If you need additional support, please email the below information to [email protected]. Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Kris
  Answered 4 years ago by SonyListens
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QuestionCan you charge these headphones and listen via Bluetooth at the same time?
Asked 4 years ago by Mike.
- Answer Hi Mike, Thank you for your inquiry. Unfortunately, no. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed. For reference: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752803.html?search=use%20headset%20while%20charging Hope this helps. - Kris
  Answered 4 years ago by SonyListens
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Questiondo the work for phone calls?
Asked 4 years ago by joe.
- Answer Perfectly
  Answered 4 years ago by Headphones
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QuestionDo these have multidevice connect? Or can multidevice connect be installed via app or firmware update?
Asked 4 years ago by Kopardev.
- Answer I use them with my Samsung Note 20 Ultra, and Lenovo laptop. It easily connected to my phone. With NFC and Bluetooth pairing. No issues with connecting. Only issue were with human error or selecting the wrong device on my Lenoco laptop. They connect right away everytime.
  Answered 4 years ago by Greatheadphones
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QuestionHeadset won't charge
Asked 4 years ago by Anonymous.
- Answer Hi there, We're sorry to hear what happened. If charging cannot be done on the headphones, please try some of these steps below to resolved the issue: Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Reset the headset. For reference: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752743.html May we also contact you to help? If so, please email the below information to [email protected]: Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Kris
  Answered 4 years ago by SonyListens
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QuestionCan you use these via bluetooth with an IPad?
Asked 4 years ago by FOTBHLS1.
- Answer Hi FOTBHLS1, Thank you for your inquiry. Yes, this headphones can connected via Bluetooth to iOS devices such as iPhone, iPad and etc. For reference, please refer to this link: https://helpguide.sony.net/mdr/whch710n/v1/en/index.html Regards, Kris
  Answered 4 years ago by SonyListens
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QuestionI have a worn out pare of bose comfort 1 5 will the Sony's sound just as good?
Asked 4 years ago by Anonymous.
- Answer Yes the sound quality of these is great.
  Answered 4 years ago by SheepStead
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QuestionAre they good For mowing on a zero turn loud
Asked 4 years ago by Anonymous.
- Answer Yes. They work well with lawn mowing. That is the reason that I bought them
  Answered 4 years ago by Mark
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QuestionCan the SONY WH CH710N WIRELESS OVER THE EAR BLUETOOTH NOISE CANCELLING OVER THE EAR HEADPHONES Be used with an APPLE I-PAD?
Asked 4 years ago by 2024.
- Answer It can be used with any Bluetooth device or with any standard 3.5mm headphones jack.
  Answered 4 years ago by OmegaWeaponFF7
  Answer this question

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Questions & Answers

Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black

Q: QuestionI can wating me and my wife together with use two headphones I have to bye anney other switch box please inform me

Q: QuestionWill any smart phone work with these

Q: QuestionCan I purchase a longer wire. I prefer to plug in the 3.5 cord from headphone set to my docking station. The one that comes in box is 46" long. I need about 12" more for dictation. What sku from best buy do I purchas a longer cord or extender?

Q: QuestionCan I purchase a case and if so which one is compatible?

Q: QuestionBeen trying for a month to get these to connect to my Lenovo Think Station desktop after buying a Bluetooth adapter. They show connected to Bluetooth but will not connect to my computer. Sound will not come though the headphones. What am I doing wrong?

Q: QuestionWhy did the price go up $100 overnight?

Q: QuestionHello are these headphones waterproof?

Q: QuestionWhat size is the headphone ear covering? What is the expansion range that it can adjust to?

Q: Questiondo these head phone go 150 feet been trying to get a set of ear phone got a set send them back i have a lg mod 65un7300puf can't seem to get to work so i will be seeing you soon

Q: QuestionI'm having A LOT of trouble using these with Microsoft Teams. I have the hands free/headset option chosen on my device settings in Teams but then when I actually try to use the headphones in a meeting, my computer freezes up. Can anyone help me ?

Q: QuestionWould these be appropriate for an 11 year old listening to books on CD player?

Q: QuestionI have a Yamaha R-N303 receiver and I am not getting any sound out of my WH-CH710N headphones after pairing with the headphones and the Bluetooth transmitter. Please advise

Q: QuestionCan you charge these headphones and listen via Bluetooth at the same time?

Q: Questiondo the work for phone calls?

Q: QuestionDo these have multidevice connect? Or can multidevice connect be installed via app or firmware update?

Q: QuestionHeadset won't charge

Q: QuestionCan you use these via bluetooth with an IPad?

Q: QuestionI have a worn out pare of bose comfort 1 5 will the Sony's sound just as good?

Q: QuestionAre they good For mowing on a zero turn loud

Q: QuestionCan the SONY WH CH710N WIRELESS OVER THE EAR BLUETOOTH NOISE CANCELLING OVER THE EAR HEADPHONES Be used with an APPLE I-PAD?

Best-selling headphones

QuestionI can wating me and my wife together with use two headphones I have to bye anney other switch box please inform me

QuestionWill any smart phone work with these

QuestionCan I purchase a longer wire. I prefer to plug in the 3.5 cord from headphone set to my docking station. The one that comes in box is 46" long. I need about 12" more for dictation. What sku from best buy do I purchas a longer cord or extender?

QuestionCan I purchase a case and if so which one is compatible?

QuestionBeen trying for a month to get these to connect to my Lenovo Think Station desktop after buying a Bluetooth adapter. They show connected to Bluetooth but will not connect to my computer. Sound will not come though the headphones. What am I doing wrong?

QuestionWhy did the price go up $100 overnight?

QuestionHello are these headphones waterproof?

QuestionWhat size is the headphone ear covering? What is the expansion range that it can adjust to?

Questiondo these head phone go 150 feet been trying to get a set of ear phone got a set send them back i have a lg mod 65un7300puf can't seem to get to work so i will be seeing you soon

QuestionI'm having A LOT of trouble using these with Microsoft Teams. I have the hands free/headset option chosen on my device settings in Teams but then when I actually try to use the headphones in a meeting, my computer freezes up. Can anyone help me ?

QuestionWould these be appropriate for an 11 year old listening to books on CD player?

QuestionI have a Yamaha R-N303 receiver and I am not getting any sound out of my WH-CH710N headphones after pairing with the headphones and the Bluetooth transmitter. Please advise

QuestionCan you charge these headphones and listen via Bluetooth at the same time?

Questiondo the work for phone calls?

QuestionDo these have multidevice connect? Or can multidevice connect be installed via app or firmware update?

QuestionHeadset won't charge

QuestionCan you use these via bluetooth with an IPad?

QuestionI have a worn out pare of bose comfort 1 5 will the Sony's sound just as good?

QuestionAre they good For mowing on a zero turn loud

QuestionCan the SONY WH CH710N WIRELESS OVER THE EAR BLUETOOTH NOISE CANCELLING OVER THE EAR HEADPHONES Be used with an APPLE I-PAD?