“Having issues receiving calls. The ring is not heard. When I slide the volume up using my finger on the earpiece, I get volume. But each time a new call comes in, the volume gets lower and lower until eventually, you won't hear the call coming in.”
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Check your settings, the meeting application may have the ringer on a secondary audio source that may not be in use. Each application is different but is typically in the General or Audio sections. Hope this helps!
Sorry, there was a problem. Please try again later.Hi urbangirl, we are really sorry you are encountering issues receiving calls on your WH-1000XM4. This is definitely not the experience we wanted you to have on our premium headphones. If no ring tone is heard via the headset, the headset may not be connected with the smartphone or mobile phone over HFP (Hands-free Profile) or HSP (Headset Profile). Please check the connection status on the smartphone or mobile phone. You may also try using different smartphones to isolate the problem. If the issue persists, please follow the steps provided on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html. If you haven't yet, to get the most out of your XM4, we recommend updating its firmware to the latest version (v2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads/00017022. If this does not help, please email us at [email protected] with the following details so we can better assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: Thank you so much for choosing Sony! Sincerely, Romeo Sony Social Support
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