Questions & Answers

Q: QuestionCan others hear the tv when headphones are in use?

Asked 3 years ago by Okie2.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer No, sound stays inside the headphones

  Answered 2 years ago by user866229

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Q: QuestionIs there a recommended quarter inch adapter that would allow these headphones to fit into most audio interfaces?

Asked 3 years ago by Pablo.

• A:Answer Thanks for your question, Pablo, unfortunately, we can’t recommend other companies’ products. We can only speak to our products. If you search on Best Buy’s website for a headphone adapter, I’m sure you will be able to find a product for your needs. Hope this helps. Erin With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music.

  Answered 3 years ago by SonyListens

  
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Q: QuestionCan you turn off the noise cancelling function?

Asked 3 years ago by Cathy.

• A:Answer Hi Cathy, thanks for your question. Yes, you can turn the noise canceling function. Press the NC/AMB (noise canceling/Ambient Sound Mode) button to change the settings of the noise canceling function. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the NC/AMB (noise canceling/Ambient Sound Mode) button. Noise canceling function: ON Ambient Sound Mode: ON Noise canceling function: OFF/Ambient Sound Mode: OFF Noise canceling function: ON Ambient Sound Mode: ON Ambient Sound Mode: ON Noise canceling function: OFF/Ambient Sound Mode: OFF Noise canceling function: ON Noise canceling function: OFF/Ambient Sound Mode: OFF With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 takes Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Hope this helps. Erin

  Answered 3 years ago by SonyListens

  
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Q: QuestionWill noise cancelling work with aux port in use?

Asked 3 years ago by Question.

• A:Answer Hi Question, Great news! Noise canceling works with aux port. If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 takes Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Hope this helps. Erin

  Answered 3 years ago by SonyListens

  
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Q: QuestionDoes the type c USB cord come with the adapter.?

Asked 3 years ago by MrsTorres.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer Hi MrsTorres, Thank you for the question! The WHCH720N comes with a USB Type-C cable but you will have to purchase a separate USB AC adaptor (commercially available) capable of supplying an output current of 0.5 A (500 mA) or more, if you want to charge the headset via an AC outlet. This headset can be also charged by connecting the headset to a running computer using the supplied USB Type-C cable. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Hope this helps! - Kris

  Answered 3 years ago by SonyListens

  
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Q: QuestionHow does the Sony WHCH720N wireless headset compare with the WHCH700 that is no longer available?

Asked 3 years ago by Barclay.

• A:Answer I own both. The 720N is lighter, better sound, longer blue tooth range from my source and battery last longer.

  Answered 3 years ago by AlliefromLG

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Q: QuestionWould these work for watching TV. I want something wireless so I dont have to turn the sound up when others are watching.

Asked 3 years ago by Jany.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer Absolutely assuming your TV has Bluetooth connectivity. I believe a lot do now. I use a Roku box so it works fine for me.

  Answered 3 years ago by Nrsdj6

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Q: QuestionI have a small head. I was wondering if these headphones would fit & not slide forwards or backwards when I’m working out or anything like that. I have Sony WH-1000XM4’s & they’re a little too big for my head & they slide around a little when working out.

Asked 3 years ago by Katie.

• A:Answer I consider myself to have a small head to and I've had no issue using them while I go on runs

  Answered 3 years ago by Emma

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Q: QuestionHow does one control sound volume on these headphones? Are there physical buttons?

Asked 3 years ago by La.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer Yes, there are physical buttons on the right hand side

  Answered 3 years ago by EmmaVerified Purchase

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Q: QuestionCan these headphones plug in to an airplane adapter to watch a movie on a flight?

Asked 3 years ago by david.

• A:Answer it does come with headphone adapters you should be able to yeah

  Answered 3 years ago by Anonymous

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Q: QuestionSomeone answered yes for Apple because it uses Bluetooth but can it be used w/ Siri ? Thanks

Asked 3 years ago by XrtValencia.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer I have not tried it with Siri but it works with Alexa.

  Answered 2 years ago by MlawVerified Purchase

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Q: Questionthe ch710n had lots of complaints on the plastic used and how it cracked and broke after a short time does the ch720n correct these issues ch720n

Asked 3 years ago by den.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer Yes, with some time of these headphones, they feel more sturdy and the earcups and headband have more plushness to them and with stretch it, it feels durable.

  Answered 3 years ago by MelvinVerified Purchase

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Q: QuestionDoes this product work with Apple ? Don’t see any mention of it

Asked 3 years ago by Rchrd.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer Yes. It uses bluetooth

  Answered 3 years ago by Anonymous

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Q: QuestionAre these on ear of over ear?

Asked 1 year ago by Mike.

• A:Answer YES

  Answered 1 year ago by WandaBVerified Purchase

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Q: QuestionCan these be used for tv?

Asked 1 year ago by Diane.

• A:Answer Hi Diane, Thanks for the inquiry. Yes, you can connect your WH-CH720N headphones to your TV if the TV supports the Advanced Audio Distribution Profile (A2DP). To connect your WH-CH720N headphones to your TV, follow these steps:2 1)Ensure your headphones are in pairing mode. 2)Using your TV remote, navigate to the TV settings. 3)Select "Display & Sound" → "Audio output" → "Bluetooth device settings." 4)Check if A/V sync is available in the settings menu. If it is, your TV supports Bluetooth headphones. 5)Follow the on-screen instructions to complete the pairing process. Hope this helps. Regards, -Craig

  Answered 1 year ago by SonyListens

  
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Q: QuestionDo these interrupt your listening to announce when the battery is low? And if so is there a way to turn off that function?

Asked 2 years ago by Boopboop.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer I'm of no use there. I've never reached that point. I recharge often enough to keep it from getting that close.

  Answered 2 years ago by JerryDVerified Purchase

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Q: QuestionI picked up these headphones 3 months ago, but only now I have discovered that the mic does NOT work in wired mode using the provided cable. Is it possible to use the microphone in wired mode? If so, how? Do I need a new cable that supports this feature?

Asked 2 years ago by pbergn.

• A:Answer Hi pbergn, Thank you for your inquiry! We highly recommend using only the headphone cable that comes with the unit. Unfortunately, we can only talk using the microphone of the phone when the headphones are connected to your phone via the supplied headphone cable. Also, when using the headphone cable, the Bluetooth function cannot be used. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Hope this helps! Vincent

  Answered 2 years ago by SonyListens

  
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Q: QuestionCan I skip songs with the headphones?

Asked 2 years ago by Anonymous.

• A:Answer Hi there, Good question! Yes, you can skip to the next or previous track by pressing the (play/next/previous) button. Below are the following function that you can perform using the (play/next/previous) button: Play: Press once briefly while paused. Pause: Press once briefly during playback. Skip to the beginning of the next track: Press twice quickly. Skip to the beginning of the previous track (or the current track during playback): Press 3 times quickly. Fast-forward: Press twice quickly, holding the second press. Release the button at the desired playback point. Fast-reverse: Press 3 times quickly, holding the third press. Release the button at the desired playback point. For more details, please refer to the help guide of the headphones. Hope this helps! Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Regards, Sam

  Answered 2 years ago by SonyListens

  
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Q: QuestionAre they good for people with small heads?

Asked 2 years ago by Anonymous.

• A:Answer I have a medium head and I adjusted them a little. So I believe they will fit a smaller head.

  Answered 2 years ago by JoyceAVerified Purchase

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